Pair Team builds AI care manager with ElevenLabs Agents Platform

Pair Team, an AI-enabled medical group, is collaborating with ElevenLabs to develop an autonomous voice agent system aimed at increasing healthcare access for underserved communities in the United States. Their innovative care model integrates medical and social support for Medicaid and Medicare beneficiaries, using voice and SMS as inclusive interfaces for those with limited smartphone or internet access. The system effectively coordinates tasks such as patient intake, housing and food assistance, and medical appointment management while maintaining a 99.9% success rate in safety-critical interactions. Through rigorous testing and human oversight, the agents are designed to handle sensitive scenarios like mental health crises and domestic violence. Since its launch, the model has significantly reduced emergency room visits and hospital admissions among enrolled patients, and Pair Team plans to scale this AI-driven care to reach more individuals, exploring future enhancements like video consultations. This development marks a significant step towards making healthcare and social support more accessible through responsible AI deployment.

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