February 2026 Summaries

ElevenAgents, developed by ElevenLabs, utilize a sophisticated low-latency orchestration engine to facilitate real-time, enterprise-grade conversational experiences by integrating multiple language models from providers like OpenAI and Google. The system's architecture optimizes for responsiveness and contextual awareness by dynamically leveraging the strengths of various models, accommodating a wide range of enterprise tasks. Independent agents and workflows are used to balance flexibility and determinism, with workflows enabling complex interaction designs through a visual interface that manages sub-agents, tools, and transitions. The agents can perform real-world actions and retrieve live information using a flexible tool system, while the orchestration engine minimizes latency by predicting user input completion. To maintain quality and integrity, ElevenLabs employs data collection and evaluation criteria for post-call analysis, ensuring conversations meet defined standards. Safety and security are reinforced through configurable guardrails and a Zero Retention Mode for sensitive data handling. Looking forward, ElevenLabs aims to enhance the transparency, determinism, and adaptability of its orchestration engine to support increasingly complex deployments without sacrificing performance.

3Shape, a provider of dental scanning technology to over 100 countries, has enhanced its global customer support by implementing AI voice and chat agents from ElevenLabs, known as ElevenAgents. These AI agents are integrated across 3Shape's websites to handle common inquiries and troubleshooting, while offering the option to escalate to human specialists for complex issues, ensuring faster and more consistent support. Voice remains the primary support channel, and the AI agents are designed to provide a natural, empathetic experience with transparency about their AI nature. ElevenAgents offers a vertically integrated stack for seamless omnichannel deployment and allows 3Shape to quickly configure and iterate the AI models without relying on external vendor teams. This integration has enabled 3Shape to provide 24/7 support, improve customer interactions, and maintain high-quality service, with ongoing improvements based on customer feedback.

ElevenLabs has introduced multi-region serving for their Text to Speech API, significantly improving performance by automatically routing requests to the nearest backend in the US, Netherlands, or Singapore, thus enhancing the time to first byte (TTFB) without requiring any code changes. This update, leveraging upgraded GPUs and an optimized inference stack called Flash v2.5, results in a 20-40% reduction in perceived latency for international developers, with measured TTFB improvements across various global locations ranging from 50-200ms. The enhancements are particularly beneficial for voice agents and real-time applications, as they contribute to more natural conversations and consistent user experiences worldwide. Developers using the api.elevenlabs.io endpoint are already benefiting from this global routing, while those preferring US server usage can opt out by using a specific base URL. Enterprise customers with regional data residency needs are advised to contact sales for further assistance.

ElevenLabs has introduced Experiments in ElevenAgents, a structured methodology for running A/B tests on production traffic to optimize conversational agents' performance in support, sales, and operations. By allowing teams to create controlled variants and route a defined percentage of live conversations to these variants, the platform enables the measurement of business and operational impacts such as customer satisfaction, conversion rates, containment, and cost. This approach replaces subjective intuition with data-driven insights, allowing for efficient testing and iteration. The system ensures compliance and traceability with features like versioning, auditable traffic routing, and structured rollbacks, offering teams the ability to make informed improvements without sacrificing control or safety.

In the blog post, a multi-modal app is described that allows users to photograph statues and have real-time voice conversations with the depicted figures using ElevenLabs' Voice Design and Agent APIs. The app combines computer vision and voice generation to create interactive experiences with public monuments. The process involves capturing an image, identifying the artwork and its characters using an OpenAI model, researching historical context, generating unique voices for each character using the ElevenLabs API, and facilitating voice interactions via WebRTC. The system extracts details such as artwork name, location, artist, and detailed voice descriptions for accurate voice synthesis, which enhances the realism of the experience. The app aims to be both fun and educational, demonstrating the potential of combining different AI modalities for creative and informative applications.

Eleven Labs has developed a sophisticated AI voice synthesis model that excels in generating emotionally rich and context-aware speech, making it suitable for diverse applications such as audiobooks, video games, and advertising. With a vast training data set of over 500,000 hours, the model can interpret emotions from text, deciding appropriate tones like happiness or sadness, and even producing realistic laughter. Its ability to comprehend context helps avoid errors in meaning, such as distinguishing homographs like "read" or "minute." Designed to minimize human intervention, the model is being enhanced with a system to flag and learn from uncertainties in pronunciation. The tool is particularly beneficial for industries seeking cost-effective, high-quality audio content, allowing for the creation of distinct, engaging voiceovers without the need for human voice actors. This capability not only enhances accessibility for people with learning difficulties but also offers creative freedom for advertisers and developers to experiment with voiceovers, potentially transforming the landscape of audio content creation.

ElevenLabs has entered a three-year partnership with the UK Government to study the societal and security implications of AI voice technology, aiming to understand how people perceive and interact with AI agents. This collaboration involves research conducted by the UK AI Security Institute to explore the ability of individuals to distinguish between human and AI agents during conversations and how this awareness affects their behavior and information disclosure. The partnership, which includes providing the UK Government access to ElevenLabs' advanced voice models, is part of a broader effort to embed comprehensive safeguards in AI products and establish safety standards to prevent misuse, such as blocking the cloning of political and celebrity voices. The initiative underscores the UK's leadership in AI safety and ElevenLabs' commitment to responsible AI deployment, exemplified by the recent launch of ElevenLabs for Government, which supports public sector organizations in delivering multilingual services and is already in use by early adopters like the Government of Ukraine.

At the Empower India Conference held at the India Institute of Technology in Delhi, ElevenLabs showcased their voice cloning technology live, demonstrating its capability to clone voices in 12 Indian languages including Hindi, Bengali, and Tamil, among others, using unscripted volunteer participation. This event highlighted the technology's potential for multilingual communication, emphasizing its ability to allow a single voice clone to speak in any of the 73 supported languages, thereby preserving the vocal identity of users who may risk or have already experienced voice loss. The demonstration underscored the ease and speed of creating a voice clone, with options for a quick 30-second recording for instant cloning or a more detailed 10-minute recording for higher fidelity results. ElevenLabs aims to make voice cloning accessible and equitable through their Impact Program, which offers free access to their technology for individuals over 18 with permanent speech loss, reflecting their commitment to inclusivity and real-world application.

ElevenLabs has introduced the Impact Program × Professors, a global initiative aimed at supporting university educators in the integration of voice AI into teaching and research, announced at the AI Impact Summit in Delhi. This program offers participating professors free access to ElevenLabs Pro for one academic year, the ability to give time-limited access to students or research participants, and the opportunity to join a public Educator Community to share classroom use cases. The initiative is designed to foster thoughtful experimentation in higher education, encouraging professors to embrace AI as a tool to enhance learning and teaching rather than replacing critical thinking. ElevenLabs is already collaborating with faculty from prestigious institutions like Harvard University, Cornell University, University College London, and New York University, highlighting its global reach and commitment to responsible AI integration in academia.

ElevenLabs has launched ElevenAgents for Support, a new solution tailored for customer support teams to efficiently create and deploy conversational agents by transforming existing documentation into structured workflows without needing coding skills. This tool allows non-technical teams to update and refine workflows, integrate with systems, and track performance metrics like customer satisfaction and response times through a no-code interface, facilitating continuous improvement. These agents are capable of delivering emotionally appropriate responses in over 70 languages, leveraging an integrated stack that includes technologies like Speech to Text and LLM reasoning. ElevenAgents for Support is enterprise-ready, ensuring compliance with industry standards and providing options for data residency and retention, making it possible to deploy sophisticated customer support solutions quickly and securely.

Agent Skills are a highly effective method for utilizing Large Language Models (LLMs) by providing the necessary context for tasks in a repeatable manner. These skills are essentially folders containing markdown files, with the main file named SKILL.md, which include a name and description in their frontmatter. This approach addresses the issue of Context Bloat, a common problem where excessive context hinders the AI's performance. By default, only minimal information is loaded into the context window, with additional details added when necessary, making the process efficient and targeted. Skills can be integrated into various LLM interfaces by downloading and placing them in designated directories or using a tool like skills.sh for quicker installation. While editors are designed to automatically utilize these skills, users may need to prompt the LLM to apply them in certain situations. The guide emphasizes the potential of Agent Skills to enhance project workflows by offering task-specific context curated by the tool creators themselves.

AI agents are revolutionizing retail and online marketplaces by transforming traditional shopping into "agentic commerce," which enhances customer experiences through personalized, conversational assistance. Companies like Amazon, Meesho, Immobiliare, Deliveroo, and CARS24 are leveraging AI to improve conversion rates and streamline operations, demonstrating significant benefits such as increased customer engagement, reduced support costs, and improved trust. AI agents assist in product discovery, order support, and customer service by providing real-time answers and completing tasks on behalf of customers, which has led to higher satisfaction and efficiency. The adoption of AI in retail is driven by changing consumer expectations for instant, personalized interactions and is projected to significantly impact global market transactions. Retailers are advised to start small, integrate data early, design with multimodality, set strict guardrails, and continuously measure performance to effectively deploy AI agents.

Codeway, a global consumer app company with over 500 million users, successfully enhanced its AI-powered English language learning app, Learna, by integrating ElevenLabs' Text to Speech technology, which offers expressive, lifelike voices. This integration allowed Learna to provide users with interactive, real-time conversations that adapt to individual learning levels, interests, and goals, resulting in a more engaging and personalized experience. The switch from a legacy system to ElevenLabs led to a 9% increase in user trial conversion rates and an 11% uplift in lifetime value (LTV), highlighting the impact of natural and emotionally rich voice interactions on both user engagement and business performance. Codeway's collaboration with ElevenLabs underscores the potential of high-quality AI voices in transforming language learning and expanding into new markets, demonstrating how such technology can enhance communication, build learner confidence, and drive measurable outcomes.

At the ElevenLabs Summit in London on February 11, 2026, a groundbreaking live performance featured Patrick Darling, a composer and former singer of the Irish folk group The Ceili House Band, who has been living with ALS since age 29. Despite the disease taking away his ability to sing and speak with ease, Patrick's singing voice was digitally recreated using ElevenLabs' voice technology, enabling him to perform an original song with his former bandmates in front of nearly 1,000 people. This event marked the first time he could hear himself sing again since his diagnosis, profoundly restoring a part of his identity and allowing him to feel like a performer once more. The ElevenLabs Impact Program aims to empower individuals who have lost their voices, offering free access to their technology for personal and nonprofit use, thereby not only restoring communication but also enabling creative expression.

Maki People, a leading recruitment platform, has revolutionized the hiring process by integrating ElevenAgents' AI technology to create human-like conversational experiences in high-volume industries such as hospitality and retail. Traditional screening methods often led to high candidate drop-off and poor employer brand perception, but Maki's AI Recruiters, powered by ElevenAgents, overcome challenges like latency, empathy, and global scalability. This integration has resulted in higher completion rates and improved candidate signals, as candidates feel more respected and heard during interviews, which are now conducted in multiple languages with high-fidelity voice quality. As Maki continues to expand globally, their partnership with ElevenLabs ensures that voice remains the central interface, providing efficient, consistent, and human-like interviews that strengthen employer branding and enhance the hiring experience.

In a recent campaign, Native Foreign collaborated with Paris Hilton and Carl's Jr., utilizing ElevenLabs' AI-driven audio technology to enhance creative production. This project illustrates how AI-native audio tools are being integrated into high-profile global brand initiatives, becoming a vital part of the production stack. With ElevenLabs' technology, the team achieved faster production times, greater iteration flexibility, and maintained broadcast-quality sound across various deliverables, allowing for creative flexibility across different formats and markets without sacrificing quality. As major brands and creative studios increasingly adopt these AI tools, the line between traditional production methods and AI-enabled workflows is diminishing, indicating a shift towards AI as a standard in the creative industry.

Ringover, a communications platform, partnered with ElevenLabs to enhance its voice AI capabilities through AIRO Voice, powered by ElevenAgents, to provide 24/7 global customer support with real-time, human-sounding voice agents. The collaboration aimed to meet the growing customer demand for instant, always-available support while maintaining high-quality experiences. ElevenLabs was chosen for its expertise in voice AI, offering a reliable, low-latency platform capable of supporting diverse languages and tones. The integration of ElevenAgents with Ringover’s infrastructure allowed for seamless deployment of voice agents, transforming limited support hours into continuous service and establishing a foundation for future growth. This partnership enabled Ringover to enter the agentic era with confidence, ensuring scalable, high-standard customer experiences and setting the stage for evolving voice AI capabilities.

ElevenLabs has introduced a pioneering AI insurance policy, backed by the AIUC-1 certification, which allows their AI voice agents to be insured similarly to human employees. This move positions ElevenLabs as the first company to offer such coverage, addressing a significant trust gap in enterprise AI deployment. The AIUC-1 certification involves rigorous testing with over 5,000 adversarial simulations to assess risks related to privacy, security, and societal impact, providing insurers with the necessary risk profiles to underwrite AI actions. With their technology already in use by more than 75% of Fortune 500 companies, ElevenLabs aims to provide businesses with the confidence to deploy AI agents in critical workflows by ensuring both security and accountability. This initiative reflects a broader industry shift towards third-party validation and protection against AI risks, and it sets a new standard for enterprise AI deployment by emphasizing safety and trust.

ElevenLabs has launched a dedicated initiative called ElevenLabs for Government, aiming to transform public service access through advanced voice and chat agents, enhancing communication between governments and citizens. This initiative offers an integrated suite of tools to improve accessibility, efficiency, and trust within public sector communications, addressing long-standing issues such as rigid menus and long wait times. The technology is designed to provide natural, multilingual conversations available 24/7, improving citizen satisfaction by offering instant answers, guided service journeys, and crisis response operations. ElevenLabs is already working with governments in Ukraine, the Czech Republic, and the City of Midland, Texas, demonstrating the global impact and local delivery of their solutions, which have significantly improved communication efficiency and citizen support. The company emphasizes security and compliance, ensuring safe implementation of their technology, which is grounded in AI and deep learning to eliminate language barriers.

3Shape, a global dental technology company, has partnered with ElevenLabs to enhance its customer support through the use of omnichannel conversational AI agents. These AI-driven solutions include an FAQ web widget and a voice AI integrated into support hotlines, designed to provide quick assistance to customers and facilitate smooth transitions to human support specialists when necessary. This collaboration aims to reduce wait times, expedite issue resolution, and improve the overall customer experience, while ensuring that human expertise is available for more complex inquiries. The initiative highlights a commitment to delivering faster and more consistent customer service without compromising quality.

Klarna, a financial technology company, has significantly enhanced its customer support experience by implementing a voice AI agent developed with ElevenLabs, which serves as the first point of contact for its 35 million customers in the United States. This voice AI system, designed to handle informational queries such as product guidance and payment status, resolves issues up to ten times faster than traditional human agents, reducing phone queues and freeing human agents for more complex cases. Klarna's partnership with ElevenLabs was chosen for its ability to meet enterprise requirements like GDPR compliance, ultra-low latency interactions, and integrated analytics, enabling the company to swiftly transition from concept to production. As a result of the successful U.S. implementation, Klarna plans to expand the voice AI service globally, aiming to serve all 114 million of its customers worldwide with fast, natural voice conversations and further expanding the agent's capabilities.

Eldra has developed a voice-based assistant system, utilizing ElevenAgents from ElevenLabs, to streamline elderly home care by resolving 90% of calls about schedules and visit details through natural-sounding, responsive AI. This service allows seniors, their families, and home care staff to access important information by simply calling a regular phone number, without needing apps or new devices. Eldra chose ElevenLabs for its superior voice quality and language support, particularly in Swedish, which helps build trust among the elderly users who require clear and calming interactions. As the 80+ population is projected to grow, Eldra's solution offers significant efficiency gains for care providers by reducing wait times and administrative burdens, allowing human staff to focus on more complex tasks. Eldra's future plans involve expanding their digital infrastructure to accommodate increasing demand and staffing challenges in elderly care.

Expressive Mode for ElevenAgents is a new feature introduced by ElevenLabs that enhances voice agents with more human-like expressiveness, allowing them to effectively manage tone in customer conversations to de-escalate, reassure, and guide towards resolution. This mode is powered by two core upgrades: the Eleven v3 Conversational model and a new turn-taking system. The Eleven v3 Conversational model provides emotionally intelligent, context-aware text-to-speech capabilities, ensuring the speech reflects emotion and intent appropriately. The turn-taking system leverages real-time feedback from the Scribe v2 Realtime transcription model to optimize response timing, crucial for maintaining trust and engagement in conversations. Expressive Mode supports over 70 languages and is designed to scale globally, enhancing the delivery of nuanced communication where it previously lagged. The feature is integrated into the ElevenAgents platform, offering reliability and scalability for large-scale customer operations.

Audiobooks, introduced by ElevenCreative, is a comprehensive toolkit designed to streamline the audiobook production process from manuscript to published audio, offering authors and publishers a more efficient and controlled experience compared to traditional methods. This platform allows for quick and flexible creation and refinement of audiobooks, featuring expressive AI voices capable of delivering nuanced performances. Users have the option to instantly generate audiobooks, utilize studio access for detailed production, or engage professional services for larger catalogs. The integration with ElevenReader facilitates seamless publishing and distribution across major platforms, managed through a unified interface called the Bookshelf. This approach minimizes friction and tool dependency, enabling creators to efficiently produce high-quality audiobooks and expand their reach globally.

Better, an AI-native mortgage lender, has enhanced its operations by integrating ElevenAgents with its Tinman platform, creating Betsy, a voice-based AI loan assistant. Betsy, which uses a professionally licensed cloned voice, streamlines the mortgage process by managing repetitive tasks like qualification calls and follow-ups, reducing origination costs by 41% and doubling the lead-to-lock conversion rate. This innovation addresses the challenge of fragmented systems in mortgage origination by centralizing data and leveraging AI to automate end-to-end mortgage inquiries. The integration allows Better to offer competitive mortgage rates by reducing operational costs, enabling licensed consultants to focus on complex advisory tasks. Better's approach not only increases approval rates but also maintains brand consistency in borrower interactions. The success of this system has led to plans for expansion, offering its AI-powered voice agents to other financial institutions without the need for them to build their own orchestration systems, thereby improving efficiency and competitiveness in the mortgage industry.

ElevenLabs has formed a strategic partnership with Boston Consulting Group (BCG) to deploy advanced conversational agents that enhance customer interactions across various industries. This collaboration seeks to move beyond basic chatbots to sophisticated systems capable of natural, human-like conversations by leveraging BCG's strategic and AI transformation expertise alongside BCG X's technical capabilities. The integration of ElevenLabs' agentic capabilities into BCG X's Deep Customer Engagement AI offering aims to revolutionize customer management through AI-driven, personalized interactions. This partnership is designed to facilitate the scaled adoption of agentic technologies, thereby improving customer experience, service efficiency, and personalization, with voice agents becoming increasingly central to enterprise customer strategies. The initiative reflects a commitment to advancing natural, seamless human-technology interactions and unlocking new sources of value for businesses.

ElevenLabs has launched a set of Agent Skills designed to enhance the user experience with its platform, offering six skills that streamline the creation of voice AI agents, manage API key setup, transcribe speech to text, convert text to speech, generate music, and create sound effects. These skills aid in building applications like voice assistants, customer service bots, and multimedia content with AI-generated audio and music, supporting over 70 languages and offering detailed customization options. The skills are organized in markdown files optimized for large language models and can be easily installed via an open-source skills directory, facilitating their integration into various coding environments. Additionally, ElevenLabs recently secured $500 million in Series D funding, achieving a valuation of $11 billion, as it continues to innovate in AI-powered technology solutions.

ElevenLabs, a company founded in 2022, has raised $500 million in a Series D funding round, which values the company at $11 billion, tripling its valuation from the previous year. The funding round, led by Sequoia Capital with significant contributions from Andreessen Horowitz and ICONIQ, aims to enhance ElevenLabs' enterprise platform, ElevenAgents, which leverages voice and conversational AI for improved customer interactions, sales, and workflows. The company announced upgrades to its voice agents, enhancing response times and expressiveness, supported by its Eleven v3 Conversational model. ElevenLabs plans to use the funding to expand its research in emotional conversational models, dubbing, and audio intelligence, and to continue international expansion with go-to-market teams in key global cities. The company, initially known for its human-like AI text-to-speech model, now offers platforms such as ElevenCreative and ElevenAPI, used by major organizations for content localization and interactive experiences. Co-founders Mati Staniszewski and Piotr Dabkowski emphasize the transformative potential of their technology in reshaping human-machine interaction, with aspirations for further growth and impact in the AI ecosystem.

Everlywell, a digital health leader, launched AI-powered outreach through a platform named Eva in 2025, designed to simplify complex biomarker data into personalized health insights. Eva operates through three engines: Eva Engage for outreach, Eva Care for coordination and treatment, and Eva Support for customer service, creating a cohesive care experience. To enhance outreach, especially for Spanish speakers, Everlywell collaborated with ElevenLabs Agents due to their rapid setup and privacy-focused voice and chat agents, ensuring compliance with health privacy standards like HIPAA. This partnership has led to a notable increase in health screening completions, with a 10% improvement overall and a 250% boost for Spanish-speaking members, compared to traditional methods. By integrating AI with clinical intelligence, Everlywell aims to expand Eva Engage, facilitating proactive and personalized outreach for large populations while minimizing operational challenges.

Pair Team, an AI-enabled medical group, is collaborating with ElevenLabs to develop an autonomous voice agent system aimed at increasing healthcare access for underserved communities in the United States. Their innovative care model integrates medical and social support for Medicaid and Medicare beneficiaries, using voice and SMS as inclusive interfaces for those with limited smartphone or internet access. The system effectively coordinates tasks such as patient intake, housing and food assistance, and medical appointment management while maintaining a 99.9% success rate in safety-critical interactions. Through rigorous testing and human oversight, the agents are designed to handle sensitive scenarios like mental health crises and domestic violence. Since its launch, the model has significantly reduced emergency room visits and hospital admissions among enrolled patients, and Pair Team plans to scale this AI-driven care to reach more individuals, exploring future enhancements like video consultations. This development marks a significant step towards making healthcare and social support more accessible through responsible AI deployment.

Eleven v3, the latest version of ElevenLabs' Text to Speech model, is now generally available after exiting the Alpha phase, featuring significant improvements in stability and accuracy. Since its initial release, the model has achieved a 68% reduction in errors across 27 categories and 8 languages, notably improving its ability to interpret and vocalize numbers, symbols, and specialized notations in various contexts such as phone numbers, chemical formulas, and sports scores. The error rate dropped from 15.3% to 4.9%, with specific categories like chemical formulas and phone numbers seeing up to a 99% reduction. These enhancements make Eleven v3 more reliable for interpreting contextual symbols, improving user preference and overall performance in generating accurate audio outputs. Now available on all platforms, Eleven v3 offers users a refined and robust Text to Speech experience.