Ovianta uses ElevenAgents to help clinics convert more patients with empathetic follow-up

Ovianta, a Barcelona-based company, automates patient communication for clinics and hospitals in Spain, significantly improving efficiency by using voice agents for tasks such as scheduling, reminders, and follow-ups, allowing staff to focus more on patient care. In 2025, Ovianta adopted ElevenAgents to enhance patient follow-up processes, which are crucial in a linguistically diverse market where regional accents matter. The integration of ElevenLabs' AI, known for its high-quality Spanish voices and compliance with healthcare regulations like HIPAA and GDPR, enabled Ovianta to achieve a 68% patient engagement rate and a 25% increase in treatment conversions while reducing manual follow-up calls by 83%. The AI-driven system handled nearly 14,000 calls, resolving 67% of them autonomously, and Ovianta plans to expand its language offerings and voice capabilities to cover the entire patient journey, demonstrating a commitment to scaling efficiently without compromising patient experience.

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