LOT Polish Airlines and ElevenLabs announce partnership

LOT Polish Airlines, Poland's national carrier, has partnered with ElevenLabs to enhance its customer service operations through the integration of AI-driven conversational agents. As the airline embarks on a significant expansion phase, including introducing new long-haul routes and modernizing its fleet, it aims to provide faster and more consistent support to passengers. ElevenLabs' ElevenAgents platform will be employed to manage inbound phone support, handling tasks like flight information, booking changes, and ticket inquiries, while seamlessly integrating with LOT's existing systems and allowing smooth transitions to human agents when needed. This collaboration highlights LOT's commitment to innovation and improving passenger service quality, reflecting a broader trend in the aviation industry to adopt cutting-edge technologies. The partnership also underscores Poland's growing influence as a hub for AI innovation, with two Polish-rooted organizations working together to redefine modern customer service on a global scale.