June 2026 Summaries

ElevenAgents introduces Procedures as a method to guide AI agents in handling tasks such as refunds, billing issues, and product troubleshooting, offering a structured approach similar to standard operating procedures for employees. These Procedures are designed to be both structured and adaptive, enabling agents to manage well-defined tasks with consistency and open-ended tasks with flexibility. Structured Procedures are suitable for tasks requiring uniformity, like identity verification, while Free-form Procedures allow agents to adapt to dynamic tasks such as technical troubleshooting. Existing standard operating procedures can be imported to draft Procedures, enhancing the control over agent behavior and improving customer outcomes. Procedures are currently available in the Alpha phase of ElevenAgents, part of ElevenLabs' initiative to refine AI agent performance and efficiency.

Insurance contact centers face challenges such as high call volumes and complex compliance demands, but conversational AI offers a solution by automating policyholder interactions across voice, web chat, and messaging platforms without compromising compliance or call quality. These AI systems handle tasks like answering general inquiries, processing claims, updating policies, handling billing, and qualifying leads, freeing human agents to focus on more complex interactions. Deploying conversational AI successfully in the insurance sector involves selecting the right initial use case, understanding compliance requirements, and ensuring thorough integration with existing systems for data access and processing. The regulatory nature of insurance necessitates that AI systems comply with frameworks like SOC 2 Type II and data privacy laws such as GDPR and CCPA, while also supporting features like regional data residency and Zero Retention Mode. ElevenAgents, a conversational AI platform, facilitates these deployments with integration capabilities for systems like CRM and billing, ensuring that insurance organizations can automate interactions efficiently and compliantly.

Brazil-based startup CareCode has enhanced its healthcare communication platform by integrating voice support using ElevenAgents to better serve patients who prefer phone interactions. This integration allows CareCode to manage patient communications in natural Brazilian Portuguese, enabling tasks such as appointment scheduling and information confirmation through voice rather than text. By leveraging ElevenLabs' API-based voice infrastructure, CareCode not only maintained its existing operational workflows but also managed to address a significant operational gap, as nearly 43.9% of patients preferred completing scheduling via phone after unsuccessful attempts through digital channels. This development has allowed CareCode to offer a consistent user experience across both digital and voice channels, while its engineering team benefits from focusing on healthcare workflows without the burden of maintaining voice technology. The implementation of voice interactions has also improved patient support during consultations by allowing healthcare professionals to use voice commands to interact with electronic health records.

Fuzzr, a Brazilian audio production company focused on advertising content for the retail sector, has leveraged ElevenLabs' ElevenAPI platform, including Voice Cloning technology, to enhance its production pipeline for generating large volumes of advertising audio without compromising on voice quality or actor consent. As the demand for personalized advertising grew, Fuzzr needed a scalable solution to manage high production volumes while maintaining the identity and rights of voice talent, which led to the integration of synthetic voices and professional voice actors into their workflow. This allowed for efficient production, even with script revisions, as the use of voice cloning technology enabled the creation of licensed voices from actors' recordings, facilitating content generation across various languages and formats. The collaboration with ElevenLabs has been pivotal in enabling Fuzzr to build proprietary audio tools that maintain professional-grade quality and compliance, particularly for the Brazilian market where natural Portuguese speech is crucial. Additionally, the voice infrastructure extends to customer-facing tools like Spot Bot, which allows users to generate advertising audio through WhatsApp, thus broadening the scope of ElevenLabs' voice generation capabilities beyond internal production. By integrating AI voice generation, Fuzzr has optimized its audio production pipeline, supporting high-volume output and reducing the need for repeated recording sessions, while ensuring voice quality and operational consistency.

Integrating the ElevenLabs Text to Speech API involves a series of architectural decisions to optimize performance, latency, and cost efficiency. The API can be accessed through batch conversion, HTTP streaming, or WebSocket streaming, each suited to different use cases such as offline rendering, web/app playback, or interactive voice agents. The integration requires careful management of concurrency limits, caching to prevent redundant billing, and handling rate limits using retries with exponential backoff. Model selection is crucial, with options like eleven_flash_v2_5 for real-time applications and eleven_multilingual_v2 for high-fidelity narration. The integration also necessitates choosing appropriate output formats for different applications, from general playback to telephony. Benchmarking latency and managing character limits are essential for ensuring efficient operation, with emphasis on splitting text on sentence boundaries to maintain prosody. A comprehensive understanding of these elements enables successful deployment of a production-ready Text to Speech API solution.

The guide explores AI rate limiting for voice applications, emphasizing that concurrency, not requests per minute, is the primary constraint when using ElevenLabs models. It outlines how concurrency involves the number of requests being processed simultaneously, impacting the server's workload. The guide details client-side strategies to manage concurrency effectively, such as bounded concurrency pools, token and leaky buckets, and exponential backoff with full jitter. It explains that reaching the concurrency limit queues requests rather than rejecting them outright, with HTTP 429 errors indicating the need to reduce request rates. The document discusses using WebSockets to enhance capacity by counting only active audio generation periods toward limits. Additionally, it addresses multi-tenant fairness with strategies like per-tenant buckets and weighted fair queuing, while highlighting the importance of monitoring concurrency utilization through available headers. The guide advises optimizing client behavior and model selection before considering plan upgrades to manage growing demands, and it underscores the role of ElevenAPI in building scalable voice applications.

Irene Perrin, a former headteacher and dedicated educator, has spent nearly 20 years welcoming visitors to St George's Chapel at Windsor Castle, a historic site linked to 11 monarchs, including Henry VIII and Queen Elizabeth II. Despite losing her voice to Motor Neuron Disease, she continues to educate visitors with the help of ElevenLabs technology, which recreates her voice. A film by Witness, supported by the chapel's team, documents her resilience and the innovative use of AI to preserve her ability to share knowledge. This project highlights how assistive technology can empower individuals facing health challenges to maintain their contributions in education and public service.

ElevenLabs, in partnership with Google DeepMind, has introduced SynthID, a digital watermarking technology that embeds inaudible patterns into AI-generated audio to enhance transparency and accountability. This technology allows users and the public to verify whether audio content was generated by ElevenLabs, helping to identify the source of AI-produced audio without altering its quality or audibility. The watermarks remain detectable even after audio transformations like compression or speed changes, and are part of ElevenLabs' broader commitment to preventing misuse of their tools for deception or harassment. By providing a free ElevenLabs Audio Detector, the company aims to bolster public trust and compliance with growing regulatory requirements for marking AI-generated content. Furthermore, SynthID complements existing digital credentials ecosystems, which protect intellectual property by enabling content creators to embed and verify metadata, potentially transforming how digital content is managed and attributed across platforms.

Real-time speech-to-text (STT) technology involves transcribing spoken words into text almost instantaneously, with the Scribe v2 Realtime model achieving partial transcriptions in approximately 150 milliseconds. Achieving low latency in STT systems is largely dependent on architectural considerations, including the choice of transport methods such as WebSocket for simplicity or WebRTC for real-time media handling, as well as effectively managing audio chunking and end-pointing processes. The article discusses the importance of distinguishing between provisional partial and committed final transcriptions to enhance user experience, and it highlights the role of Voice Activity Detection (VAD) and manual commit controls in segment finalization. Additionally, it emphasizes the significance of using appropriate audio formats, such as PCM, and small chunk sizes to reduce latency. By optimizing these various elements of the pipeline, developers can improve the performance of real-time STT systems, ensuring faster and more reliable transcriptions that are crucial for applications like voice agents and live captioning.

API authentication and key management are critical components in protecting API services from unauthorized access and misuse. API authentication ensures that requests are verified to act on specific accounts, while key management involves practices like scoping, rotation, and revocation to secure API keys throughout their lifecycle. In the context of ElevenAPI, authentication is handled via a single secret key, the xi-api-key header, which poses risks if mishandled. Proper management involves keeping keys server-side, using short-lived tokens for client-side applications, and implementing least privilege principles to limit key permissions. Additionally, regularly rotating keys and monitoring for anomalies in key usage are essential to minimize the impact of potential key leaks. Compliance and security are further reinforced by maintaining strict workspace access controls and auditing practices to detect and respond swiftly to any incidents.

Voice agent latency optimization is essential for enhancing the responsiveness of voice AI systems, focusing on reducing the delay from when a user finishes speaking to when the agent begins its reply. This delay, known as time-to-first-audio (TTFA), is a composite of various stages including microphone capture, speech-to-text (STT) transcription, language model processing, text-to-speech (TTS) synthesis, and audio playback, with major contributors being the language model's time-to-first-token and endpointing delays. Optimization strategies involve overlapping processes rather than running them in series, fine-tuning silence thresholds to minimize endpointing delays, and using streaming techniques to ensure more efficient audio delivery. The choice of codec and geographical proximity of servers to users also significantly impacts latency, necessitating precise measurements and configurations to achieve a natural user experience. High-leverage changes such as early LLM processing on stable STT partials, streaming tokens for TTS, and adjusting player buffering can significantly reduce latency, with tools like ElevenAgents already incorporating these optimizations for streamlined implementation.

ElevenLabs has released an audiobook adaptation of Homer's "The Odyssey" on their ElevenReader platform, featuring the AI voice of Sir Michael Caine. This production marks ElevenProductions' first original audiobook, offering a modern twist on classical storytelling by integrating AI-generated voices, a full cast of character performances, original music, and sound effects. Sir Michael Caine praised the project for merging traditional narratives with digital innovation, providing an immersive experience for contemporary audiences. The audiobook, which covers the entirety of Odysseus's journey, is available for free exclusively on the ElevenReader app, showcasing ElevenLabs' commitment to combining human creativity with advanced AI audio tools.

Anarock, a leading real estate services platform in India, has implemented voice agents using ElevenAPI to enhance its AI calling platform, Genie, which is designed to qualify leads and support sales processes beyond human capabilities. This innovation addresses the challenges of speed and volume in real estate sales by automating various tasks, including engaging new or dormant prospects, re-engaging cold leads, handling overflow support, and qualifying leads from channel partners. The deployment of Genie has significantly increased Anarock's operational capacity, enabling a fivefold increase in calling capacity and doubling agent-assisted bookings within a few months, contributing to ₹2,000 crore in sales. Anarock selected ElevenLabs for its low latency, regional accent support, emotional depth, and natural-sounding voice, which are crucial for engaging India's diverse market. The use of regionally tailored voice personas has improved engagement and response rates, particularly in non-working hours, demonstrating the effectiveness of AI in enhancing real estate sales and customer interaction.

AI voice agents are increasingly being used by businesses to manage customer interactions more efficiently by facilitating natural spoken conversations, thus bypassing traditional keyboard menus. These agents are particularly effective for tasks such as customer support, appointment scheduling, and lead qualification, operating with high efficiency and compliance, as demonstrated by companies like Revolut and Zingage. Unlike older systems like IVR and text-based chatbots, AI voice agents can handle open-ended questions and take actions using integrated tools, offering a conversational experience that mimics human interaction. Implementing these agents involves configuring language models, knowledge bases, voice options, and system prompts to ensure they operate smoothly and hand off seamlessly to humans when necessary. ElevenAgents provides a platform for deploying AI voice agents, offering solutions that do not require building infrastructure from scratch and supporting real-time conversation management across various channels. They are most beneficial in industries with repetitive and time-sensitive interactions, such as healthcare, financial services, retail, and telecommunications, and are designed to improve customer experience and operational efficiency.

ElevenCreative has launched Ads Engine, a new product designed to streamline the localization of digital advertising campaigns across multiple languages and regions. Ads Engine integrates with advertising platforms like Google, Meta, and LinkedIn, allowing brands to adapt their existing ad creatives by translating text, adapting images, and dubbing videos to maintain the original speaker's tone and emotion in different languages. This tool addresses the challenge many brands face of balancing successful campaigns in primary markets with the complexities and costs of localizing ads for global audiences. By simplifying the production process, Ads Engine enables brands to effectively reach diverse markets without incurring significant time and budget costs, potentially increasing revenue by improving conversion rates in non-native markets. The platform also includes features like ad fatigue detection and supports reusable workflows through Templates, allowing teams to efficiently manage campaigns across various markets. This localization capability is the first step towards creating a continuous optimization loop that will eventually automate ad performance monitoring and creative refreshment.

ElevenLabs is significantly expanding its operations in California by hiring 173 individuals across high-paying roles in research, engineering, sales, and other functions, supported by an incentive from the California Competes Tax Credit program. This expansion aims to strengthen the state's reputation as a hub for artificial intelligence, particularly in voice and audio AI, and to support various businesses across the state, including collaborations with companies like MasterClass and Meta. The company is also deepening its collaboration with California in public services and AI safety, working to make government information more accessible and participating in efforts to counter tech-enabled fraud. This move is part of ElevenLabs' broader strategy to grow alongside communities worldwide, with ongoing investments and partnerships in regions such as New York, the United Kingdom, Greece, Ukraine, and the Czech Republic, emphasizing the importance of responsible AI development and public service accessibility.

Voice agent performance is evaluated using a structured framework focusing on six key pillars: TTS voice quality, conversation quality, tool usage and task completion, intelligence, compliance and safety, and reliability. Each pillar addresses specific aspects of a voice agent's capabilities, such as the naturalness of synthesized speech, the accuracy of task completion, and adherence to regulatory standards. Different industries may prioritize these pillars differently, depending on their specific needs. ElevenLabs stands out in the field with models like Scribe v2, Flash v2.5, and Turbo v2.5, which excel in speed, accuracy, and low latency, respectively. The evaluation framework emphasizes the importance of real-world testing conditions, as well as benchmarking against human performance, to ensure voice agents are ready for deployment without compromising user experience or regulatory compliance.

Employment Hero, an AI-powered HR, payroll, and recruitment platform, successfully implemented an AI Recruitment Agent to automate hiring processes for over 350,000 businesses. To enhance awareness and adoption, they utilized ElevenAgents to create an AI voice agent capable of making direct calls to customers, which proved more effective than traditional methods like in-platform notifications and emails. The campaign demonstrated that AI voice outreach could serve as a direct activation channel, achieving a 33% answer rate and over 3% activation rate on calls, leading to meaningful revenue impacts. Using ElevenAgents allowed Employment Hero to focus on conversation design without building core infrastructure, enabling rapid deployment and optimization of their voice agents. This marked a transformative shift in the company's ability to engage in direct, scalable customer conversations that were previously economically unviable, allowing them to tailor high-touch communication at pivotal customer lifecycle moments.

ElevenLabs is actively involved in supporting hackathons through its Impact Program, aiming to leverage voice AI to break barriers in healthcare, education, and other fields. The program has backed events in Philadelphia, London, and Boston, where teams utilized voice technology to improve accessibility and communication. Notable projects include VOCA, which aids nonverbal individuals by bridging communication gaps, and Timbre, which uses voice for Parkinson's screening. Health Butler tackles language barriers in primary care by providing localized voice translations. ElevenLabs provides participants free access to its Creator tier during events and extends this support through promotional codes and educational initiatives, allowing prototypes to evolve beyond hackathons. The overarching goal is to help one million people communicate and learn without obstacles, encouraging universities, nonprofits, and builders to participate and innovate with their tools.

Text to speech (TTS) accessibility is a crucial technology that converts digital text into spoken audio, providing equal access to online content for over 2.2 billion people with vision impairments and others with learning difficulties such as dyslexia and ADHD. While compliance with standards like the Web Content Accessibility Guidelines (WCAG), the Americans with Disabilities Act (ADA), and the European Accessibility Act (EAA) ensures a basic level of accessibility, the quality of the TTS voice is increasingly recognized as a critical factor in usability and user satisfaction. Natural, human-like voices enhance comprehension, reduce listener fatigue, and improve the overall experience, emphasizing the need for businesses to prioritize high-quality audio in their accessibility efforts. Companies like ElevenLabs offer neural TTS solutions that exceed current standards, demonstrating the potential for TTS technology to deliver more equitable and engaging content for all users.

Poland has invested in ElevenLabs, joining notable investors such as Andreessen Horowitz, Sequoia, and ICONIQ, through the BGK Group's Vinci. This collaboration has led to the creation of AI Lab Poland, a joint initiative aimed at fostering the growth of Polish AI companies with global aspirations. ElevenLabs, co-founded by Mati and Piotr Dąbkowski who have strong ties to Warsaw, is committed to deepening its roots in Poland and Europe, highlighting the region's potential to lead in technology and applied AI. The investment signifies a strengthening connection between Poland, Europe, and the global tech ecosystem, with support from various partners including Centrum e-Zdrowia and LOT Polish Airlines. The recent ElevenLabs Summit in Warsaw emphasized the growing energy and potential of Poland as a hub for future technological advancements.

ElevenMusic has launched Mixes, a personalized playlist feature that updates every Sunday with 33 tracks tailored to individual users' listening histories, offering a dynamic music discovery experience. Unlike traditional playlists or algorithmic radio feeds, Mixes are uniquely crafted for each listener, with some tracks generated exclusively for them, enhancing personalization as user interaction increases. Pro users benefit from 11 custom-generated tracks per week, while free users receive 5, based on their listening activity, including plays, saves, skips, and likes. As users engage with ElevenMusic, their Mix evolves, reflecting their changing musical tastes. For new users, Mixes initially draw from trending tracks until they establish a sufficient listening history. This feature marks the beginning of deeper personalization efforts aimed at creating music experiences that adapt to users' moods, genre preferences, and listening behaviors. Mixes is available on both web and iOS platforms, inviting users to explore a more nuanced and personal music journey on ElevenMusic.

ElevenLabs offers a suite of music generation products powered by their Music v2 model, catering to different audiences and use cases. ElevenMusic is a consumer-focused app that allows users to create, discover, remix, and share music, fostering a community of independent artists through its iOS app and website, elevenmusic.io. For professional and commercial purposes, ElevenCreative Music and the ElevenAPI provide robust solutions; ElevenCreative Music includes tools for managing, publishing, licensing, and downloading AI-generated music, while the ElevenAPI offers programmatic access for developers to integrate music generation into their applications. These products enable personal music creation, community engagement, commercial content production, and seamless integration into workflows, all underpinned by the Music v2 model's capabilities.

ElevenAgents, a platform designed for enterprise communication, enables seamless multimodal input across various channels like web, mobile, and WhatsApp, allowing agents to handle diverse input types such as voice, images, and PDFs within a single conversation. This approach enhances efficiency by processing file inputs as native messages, preserving their original structure and format, which facilitates quicker resolution of customer inquiries. The platform supports contextual continuity across sessions, ensuring that information captured in one interaction can be effectively utilized in future interactions through a combination of post-call webhooks and dynamic variable injection. This capability allows enterprises to maintain an integrated customer experience across different communication channels without needing separate builds for each, thus ensuring a smooth and efficient workflow.

Avatars is a feature in ElevenCreative that streamlines the process of generating talking-head videos by integrating ElevenLabs speech models with advanced lip-syncing models, allowing creators and marketers to produce videos without switching platforms. This tool simplifies the creation of lip-synced videos by combining text-to-speech and video generation in a single interface, eliminating the need for separate audio exports and external file handling. Avatars enable the creation and reuse of persistent visual identities from reference images or text prompts, supporting both human and non-human characters with customizable voices. This feature ensures visual consistency across projects, allowing users to maintain a consistent on-screen presence or brand spokesperson across various content and languages. Additionally, avatars can be integrated with video generation models for consistent character portrayal in longer-form content, and the Avatar node in Flows allows for automation of video production pipelines across different applications, such as marketing and education. ElevenCreative also offers a curated library of avatars and styles, supporting multiple visual contexts, and is available on all paid plans.

Headspace, a leader in meditation and mental health, partnered with ElevenProductions to address the challenge of providing accessible content in multiple languages by dubbing approximately 200 audio files into Castilian Spanish, Italian, and Canadian French. This collaboration resulted in 93 hours of localized content, emphasizing the importance of maintaining a human touch in wellness audio to ensure an authentic meditative experience. ElevenProductions utilized their expertise in audiovisual translation and ElevenLabs technology to achieve high-quality, immersive results, choosing them over other providers due to their quality, speed, and collaborative approach. The success of this project led to a subsequent nine-language engagement, signaling localization as a fundamental strategy for Headspace's global reach.

Getmobil, Turkey's leading marketplace for refurbished electronics, has revolutionized its customer service operations by adopting ElevenAgents to manage interactions across voice, web chat, and WhatsApp. The integration of AI agents has allowed Getmobil to handle 100% of inbound customer interactions, significantly reducing costs by 60% and improving response times threefold, with 75% of queries resolved on first contact without human escalation. This shift from a manual, headcount-driven model to an AI-first approach not only enhances customer satisfaction but also empowers human agents to focus on more complex interactions. The decision to implement ElevenAgents was influenced by a need for natural-sounding AI interactions, seamless multi-channel integration, and platform accessibility without extensive engineering resources. As a result, Getmobil has achieved comprehensive channel coverage and is expanding its operations into outbound use cases, viewing AI-powered customer service as an essential component for maintaining a premium customer experience while scaling into MENA markets.

Alex Holt has been appointed as the Field CTO at ElevenLabs, where he will lead efforts to integrate AI into customer production systems, focusing on delivering impactful outcomes. Having joined the company in 2023 as one of its first employees, Holt has played a crucial role in product development, scaling engineering functions, and shaping the company culture as it grew from fewer than ten employees to over 500. His notable achievements include leading a significant voice agent project in California and previously working at Palantir on high-stakes engineering deployments with the NHS during the Covid crisis. Holt and the Forward Deployed Engineering team have collaborated with Fortune 500 companies and governments globally to transition AI from pilot stages to production, such as deploying live translation agents for Deutsche Telekom and voice agents for the Ukrainian Government. His appointment marks the beginning of a new leadership phase at ElevenLabs, aiming to further expand AI applications worldwide.

ElevenLabs has signed a Memorandum of Understanding with the UK's Department for Science, Innovation and Technology to explore the use of voice AI in enhancing public services, improving AI security, and strengthening the UK's position as a global leader in voice and audio AI. The collaboration aims to make government information more accessible, particularly for individuals with visual impairments, low literacy, learning differences, and diverse linguistic backgrounds. Additionally, the partnership will focus on AI security research and fostering AI talent in the UK. ElevenLabs is expanding its UK operations, doubling its staff, and moving into a larger London headquarters to support this initiative and collaborate with UK businesses like Revolut and Deliveroo. The company already partners with UK healthcare and educational institutions to provide AI voice technology and support various public service projects in countries like Ukraine, the Czech Republic, and Greece.

Patrick Darling, an artist living with ALS/MND, performed a new song using a voice synthesized from his own by ElevenLabs at Abbey Road Studios, demonstrating how voice AI can enable artists to continue singing despite losing their natural voice. This performance, part of a workshop at SXSW London, illustrated the potential of voice technology to help individuals maintain their creative output and identity. Darling expressed a profound connection to the AI voice during his performance, which was met with enthusiastic audience engagement. Alongside him, Abdi Omar, a rapper with cerebral palsy, showcased original music using a custom voice clone that authentically represents his North London roots. These performances are tied to the "1 Million Voices" initiative, which aims to provide free voice restoration technology to one million individuals with permanent voice loss, highlighting a broader commitment to ensuring that losing one's voice does not mean losing the ability to communicate or create.

At the ElevenLabs Summit in Warsaw, an inspiring story was shared about Irene Perrin, a former teacher and Headteacher who was diagnosed with Motor Neuron Disease in 2024, resulting in the loss of her speech. Utilizing ElevenLabs technology, Irene was able to recreate her voice from past recordings with the assistance of her speech and language therapist, Dr. Richard Cave, allowing her to continue her volunteer work at St. George's Chapel in Windsor Castle by using a voice app to communicate with visitors. This remarkable achievement highlights the importance of voice technology not only for effective communication but also for maintaining identity and independence in the face of speech loss. The ElevenLabs Impact Program provides free access to this technology for those experiencing permanent voice loss, aiming to help individuals preserve their voices and retain their roles in their communities. Irene's journey was documented in a film by Witness Films, emphasizing the role of AI in supporting people with speech impairments.

ElevenCreative Flows is a versatile node-based creative platform that integrates over 50 image and video models with all ElevenLabs audio models into a unified visual workspace, enabling creators and marketers to seamlessly chain different modalities such as image generation, animation, voiceover, lip-syncing, and sound scoring. This setup allows for dynamic creative experimentation, where users can easily modify elements like voices or video models and re-run the pipeline without starting from scratch, fostering diverse creative directions. The Flows Agent, an AI assistant, streamlines this process by building and executing creative pipelines based on user descriptions, offering real-time collaboration and iteration without manual rebuilding. Assist mode provides users control over costly operations by requiring approval before executing expensive generations, ensuring efficient credit usage. Additionally, Flows Agent supports background operations and real-time multiplayer collaboration, enhancing workflow efficiency and creativity.

Ebury, a global fintech company, has developed an AI Sales Academy powered by ElevenAgents to provide interactive, multilingual sales coaching for over 600 revenue professionals worldwide. This innovative platform transforms traditional e-learning into engaging, performance-based training by offering real-time, natural-sounding conversations with AI agents, enhancing skills in objection handling, negotiation, and client rapport. The AI Sales Academy allows continuous, on-demand skill development with 24/7 availability and is particularly beneficial for Ebury's operations across more than 30 markets, as it supports training in 16 localized languages. This approach has led to over 4,000 simulated conversations within six months of launch, reflecting Ebury's commitment to integrating AI advancements while maintaining a human-centered approach to customer service. The initiative also underscores the scalable potential of multilingual, voice-first learning and development in global business environments.

Hasbro has collaborated with ElevenLabs to bring iconic characters like Mr. Potato Head, Cobra Commander, and Transformers' Megatron into the AI era by using voice AI technology. This initiative involves reconstructing these beloved voices through a combination of new studio recordings, original talent, and archived material, ensuring that the voices not only sound accurate but also feel true to the characters' essence. The voices are now available on the Iconic Marketplace, allowing developers and enterprises to integrate them into various interactive experiences. The process emphasizes the importance of character integrity, as emotional authenticity is crucial for audience acceptance. Original voice actors, such as Frank Welker for Megatron, were involved to maintain continuity, while new voices were cast for characters without definitive vocal performances. The project, governed by Hasbro's Behavioral Licensing, ensures that the characters maintain their intended personalities and interactions, thus preserving their cultural significance for both nostalgic fans and new audiences.

PhysicsWallah, a prominent education technology platform in India, has integrated ElevenLabs' Text to Speech technology to enhance its AI-powered tool, Ask AI, making it more engaging and accessible for students preparing for competitive exams like JEE and NEET. By converting text-based academic explanations into natural-sounding voice outputs, PhysicsWallah aims to improve student engagement and comprehension, particularly for those who prefer audio-first learning or are multitasking. This integration supports multiple languages, including Hinglish and regional dialects, ensuring inclusivity for a diverse student base. The platform also utilizes voice generation for counseling and emotional support, providing a more human-like interaction. With a focus on low-latency voice responses, the system maintains conversational flow and scalability, crucial for real-time tutoring across millions of users. This development aligns with PhysicsWallah's broader goal of evolving from a doubt-solving tool to a personal AI tutor, offering a more interactive and effective learning experience that mirrors conversations with human educators.

AI customer service agents are revolutionizing the way support teams handle customer interactions by providing fast and efficient resolutions across multiple channels, including voice and chat. These agents go beyond traditional rule-based chatbots by dynamically generating responses using comprehensive conversation context and live data integration from systems like CRM and helpdesks. They can handle various tasks, such as booking appointments, processing refunds, and updating accounts, while seamlessly escalating complex queries to human agents with full context. Platforms like ElevenAgents offer enterprise-ready solutions with features such as built-in compliance, multilingual support for over 70 languages, and native integrations with major systems. By automating high-volume, repetitive queries, AI agents enable human agents to focus on more complex cases, improving overall customer satisfaction and operational efficiency. The adoption of AI agents helps businesses maintain 24/7 availability, ensure consistent brand messaging, and gather valuable data insights from every interaction.

Hunar AI is a workforce engagement platform that enhances the hiring, onboarding, and management of frontline workers through high-fidelity voice interactions, utilizing a voice agent powered by ElevenLabs' Text to Speech to ensure natural and credible conversations in Hindi, English, and Tamil. This approach has significantly accelerated the onboarding cycle by 90% and increased annual retention by 35%, indicating that the naturalness of voice interactions deepens engagement. The integration of ElevenLabs was achieved by a single developer in under two weeks, demonstrating the platform's ease of use and scalability, and since implementation, it has handled the demands of India's frontline workforce seamlessly, allowing Hunar AI to focus on core product development. The improvements in voice quality, characterized by low latency and human-like sound, have proven instrumental in maintaining trust and engagement among workers, as emphasized by Krishna Khandelwal, Founder & CEO of Hunar AI.

The ElevenLabs Summit in Warsaw, held at the Teatr Wielki, brings together approximately 2,500 leaders, researchers, developers, and artists to explore the advancements in AI and its impact on the Polish and European tech landscapes. As Poland undergoes significant economic growth and transitions into a major tech player, this event highlights the country's role in shaping AI's ongoing technological shift. Notable figures, including President Karol Nawrocki and Deputy PM Władysław Kosiniak-Kamysz, are present to discuss innovation and security, while industry leaders like Markus Villig of Bolt and filmmakers such as Darren Aronofsky share insights on AI deployment. The summit also attracts global investors eager to learn about Poland's burgeoning tech ecosystem, with representatives from a16z, Sequoia, and ICONIQ in attendance. ElevenLabs, co-founded by Warsaw natives who built their first voice model locally, showcases progress in AI communication, illustrating how their technology breaks language barriers and enhances interactions between businesses and audiences.

The webinar on deploying agents across every channel emphasized the importance of an omnichannel strategy in meeting evolving customer expectations for seamless and immediate support. It highlighted that companies with robust omnichannel engagement see significantly higher revenue growth and customer retention. The session pointed out that many businesses mistakenly run multiple isolated single-channel strategies, which results in inefficiencies and technical challenges. A more effective approach involves building a unified agent logic layer that operates across various channels like voice, SMS, and in-app interactions, thus ensuring consistency and context retention. Demonstrations showcased scenarios such as adding a checked bag via SMS, rebooking a canceled flight through voice, and filing a baggage damage claim in-app, emphasizing the need for a single configuration that can be deployed across different platforms. The session also underscored the role of AI in enhancing customer satisfaction and the architectural advantages of using sub-agents with specific permissions, tailored language models, and customized authentication processes to optimize interactions.

The inaugural ElevenLabs Summit took place at the Teatr Wielki – Polish National Opera in Warsaw, gathering around 2,500 industry leaders, entrepreneurs, scientists, artists, and government representatives from across Poland and Europe to discuss advancements in artificial intelligence. The event highlighted Poland's economic transformation and its emerging role in the AI revolution, with speeches from notable figures such as President Karol Nawrocki and Wicepremier Władysław Kosiniak-Kamysz. The summit was supported by prominent investors like Jennifer Li from a16z and Andrew Reed from Sequoia Capital, and featured discussions from leaders of major Polish companies and international entrepreneurs, including Markus Villig of Bolt. ElevenLabs showcased its progress in developing human-level communication AI, emphasizing the technology's potential to bridge language barriers and enhance business interactions. The event also marked a personal milestone for the founders, who have close ties to Warsaw and its technological landscape, reflecting on their journey from high school friends with a shared passion for math to leaders in AI innovation.

LOT Polish Airlines, Poland's national carrier, has partnered with ElevenLabs to enhance its customer service operations through the integration of AI-driven conversational agents. As the airline embarks on a significant expansion phase, including introducing new long-haul routes and modernizing its fleet, it aims to provide faster and more consistent support to passengers. ElevenLabs' ElevenAgents platform will be employed to manage inbound phone support, handling tasks like flight information, booking changes, and ticket inquiries, while seamlessly integrating with LOT's existing systems and allowing smooth transitions to human agents when needed. This collaboration highlights LOT's commitment to innovation and improving passenger service quality, reflecting a broader trend in the aviation industry to adopt cutting-edge technologies. The partnership also underscores Poland's growing influence as a hub for AI innovation, with two Polish-rooted organizations working together to redefine modern customer service on a global scale.