How Run2AI improves patient communication with ElevenLabs

Healthcare organizations in Italy, which predominantly rely on phone calls for patient bookings, face challenges such as demand peaks and limited operating hours that strain contact centers. Run2AI, in collaboration with ElevenLabs, developed the Virtual Reception system using advanced Text to Speech technology to address these issues by offering a reliable, 24/7 communication solution. This system efficiently manages inbound calls, explains services, handles call-back requests, and schedules appointments, thereby reducing administrative burdens and enhancing patient access to care. Run2AI selected ElevenLabs for its superior audio quality, latency, reliability, and stability, ensuring a natural and trustworthy voice experience for patients. The integration of ElevenLabs' voice technology allowed Run2AI to create a lifelike and consistent voice that fosters trust and improves patient interactions, highlighting the potential of voice AI to transform healthcare communication at scale.