Getmobil deploys ElevenAgents to automate customer service

Getmobil, Turkey's leading marketplace for refurbished electronics, has revolutionized its customer service operations by adopting ElevenAgents to manage interactions across voice, web chat, and WhatsApp. The integration of AI agents has allowed Getmobil to handle 100% of inbound customer interactions, significantly reducing costs by 60% and improving response times threefold, with 75% of queries resolved on first contact without human escalation. This shift from a manual, headcount-driven model to an AI-first approach not only enhances customer satisfaction but also empowers human agents to focus on more complex interactions. The decision to implement ElevenAgents was influenced by a need for natural-sounding AI interactions, seamless multi-channel integration, and platform accessibility without extensive engineering resources. As a result, Getmobil has achieved comprehensive channel coverage and is expanding its operations into outbound use cases, viewing AI-powered customer service as an essential component for maintaining a premium customer experience while scaling into MENA markets.