ElevenLabs — MyPlanAdvocate makes Medicare enrollment twice as efficient

MyPlanAdvocate, a nationally licensed insurance brokerage, has significantly enhanced its Medicare enrollment process by utilizing ElevenLabs' AI voice agents to conduct pre-qualification calls, resulting in a more efficient and scalable system. This implementation addresses challenges such as capacity risk, incentive-driven bias, and agent burnout during the Medicare Annual Enrollment Period, which traditionally concentrated demand into a short timeframe. By handling approximately 210,000 calls monthly with AI, MyPlanAdvocate has improved conversion rates and productivity, with AI-qualified calls converting at twice the historical baseline. This approach ensures compliance with regulatory standards while maintaining consumer trust and has transformed a seasonal bottleneck into a sustainable operational advantage. Looking forward, MyPlanAdvocate plans to extend automation to other regulated workflows, further enhancing efficiency and compliance.