ElevenLabs - ElevenLabs Agents now support WhatsApp

ElevenLabs has expanded its omnichannel conversational agents platform to include support for WhatsApp, one of the world's most popular messaging platforms, allowing businesses to create a unified agent experience across various channels including web, mobile, and phone lines. This integration enables businesses to deliver consistent voice and chat experiences directly within WhatsApp, meeting customers where they frequently engage. The platform offers a single view of interactions across all channels, enabling teams to review transcripts, analyze performance, and update agent behavior seamlessly, ensuring accuracy and compliance while reducing operational overhead. This expansion facilitates scalable agent deployment with maintained quality and control across growing customer touchpoints, and integrating WhatsApp into the existing system is streamlined for businesses.

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