ElevenLabs — ElevenLabs Agents now support Chat Mode

ElevenLabs has introduced Chat Mode, a new feature within their Conversational Agent platform designed to build text-only conversational agents for scenarios where typing is preferable to speaking, such as when precise information is needed or for resolving simple issues quickly before escalating to a voice agent. This feature is part of their broader platform that allows enterprises to create intelligent AI agents capable of resolving customer issues, automating workflows, and providing accurate responses by leveraging data tailored to specific operations. The platform supports both voice and text modalities, offering flexibility to users. Deployment of the chat-based agent is streamlined, achievable in minutes via SDKs, API, or a simple HTML line, and can be easily activated for existing voice-mode agents. Additional features of the ElevenLabs platform include voicemail detection and integration with GPT-5 for enhanced reasoning capabilities.

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