August 2025 Summaries

ElevenLabs, in partnership with Lary's Speakeasy, is extending its Impact Program to support individuals who have undergone a laryngectomy, a procedure often necessary for head and neck cancer patients that results in the permanent loss of natural voice. Building on its success in aiding those with neurodegenerative conditions, the collaboration offers free access to ElevenLabs' advanced voice technology, enabling patients to create or reclaim their vocal identities through professional voice cloning. Lary's Speakeasy, which began as a small Facebook group and has grown into the largest online support network for the laryngectomy community, provides essential resources such as free supplies, education, and virtual support. This partnership aims to alleviate the emotional and psychological challenges faced by laryngectomy patients by restoring a sense of self and facilitating communication, thereby marking a significant expansion in the reach of ElevenLabs' assistive technologies.

ElevenLabs has developed a new feature for its AI voice agents, enabling them to navigate interactive voice response (IVR) phone menus by generating keypad tones, thus overcoming a previous barrier in automation for businesses reliant on these systems. This advancement allows AI agents to fully automate tasks like insurance verification, prescription refills, and airline rebookings, which traditionally required human interaction. By integrating this capability, businesses can offer seamless, voice-first experiences in customer service and operational workflows, significantly reducing wait times and increasing efficiency. This development extends the functionality of ElevenLabs Agents, combining natural voice interaction with automated phone system handling for comprehensive end-to-end phone automation.

ElevenLabs has enhanced its AI agent capabilities by enabling interactions with interactive voice response (IVR) menus in business phone systems, a development that overcomes previous barriers to automation. Now, with the addition of a system tool for generating keypad tones, developers can integrate this functionality with a single line of code, allowing voice agents to autonomously perform tasks such as insurance verification, prescription refills, and flight status checks without manual input. This innovation allows for full automation of phone-based operations, reducing customer wait times and streamlining services. The integration of IVR navigation with ElevenLabs Agents facilitates the creation of complete voice-first customer service solutions, expanding the possibilities for automated business operations.

Smartness, an Italian SaaS company in the hospitality industry, has partnered with ElevenLabs to enhance operational efficiency and automate sales processes through AI-driven solutions. By integrating ElevenLabs' Conversational AI technology, Smartness developed two specialized AI agents: an AI Support Agent that manages customer inquiries and prioritizes tickets in Zendesk during off-hours, with future capabilities to autonomously resolve common issues, and an AI SDR Agent that acts as a virtual sales rep to engage leads and schedule demos, reducing the workload on human sales reps for lower-priority tasks. This collaboration, facilitated by an internal AI task force, has enabled Smartness to provide continuous customer service and allow their sales team to focus on more critical accounts, positioning AI as a key component in their global expansion strategy.

CARS24, India's leading digital platform for buying and selling used cars, has partnered with ElevenLabs to integrate voice AI technology into its customer interactions, transforming over 20,000 hours of multilingual conversations monthly into actionable insights. This collaboration utilizes speech-to-text intelligence to capture customer-agent exchanges, focusing on real-time language processing, privacy, and performance. The platform enables CARS24 to improve trust in the used car market by providing transparency in vehicle evaluations and enhancing customer experiences through immediate feedback and quality monitoring. Since deploying this technology, the company has seen significant improvements, including a 35% increase in first-visit conversions, a 40% reduction in evaluation disputes, and a 25% rise in customer satisfaction scores. Looking forward, CARS24 plans to expand its use of voice AI for predictive management, automated agent coaching, and voice-enabled commerce, solidifying its commitment to transparency and customer trust.

AI voice agents are increasingly utilized in customer service, entertainment, and enterprise applications, necessitating a comprehensive safety framework to ensure responsible use. This framework comprises pre-production safeguards such as red teaming and simulation, in-conversation enforcement mechanisms like guardrails and disclosure, and post-deployment ongoing monitoring. Key components include informing users they are interacting with an AI, establishing behavioral boundaries, and implementing a system prompt to enforce these limits. The framework also emphasizes privacy protection, escalation procedures, and live message moderation to prevent the dissemination of prohibited content. By conducting red teaming simulations and defining evaluation criteria, organizations can stress-test AI voice agents to uncover weaknesses and ensure they adhere to safety standards before deployment. Continuous monitoring and assessment allow for the identification of patterns and necessary adjustments to maintain compliance and build user trust.

JoggAI, an AI video generator platform launched in June 2024, has quickly gained traction by enabling the creation of professional, avatar-led videos at scale using photorealistic avatars and advanced text-to-video capabilities. By integrating ElevenLabs' high-quality Text to Speech technology, JoggAI offers expressive, multilingual, emotion-rich voices, allowing users to create diverse content like podcasts, marketing campaigns, and educational videos in multiple languages without sacrificing quality. The collaboration with ElevenLabs also supports the launch of JoggAI's new AI avatar model, AvatarX, which enhances the platform's ability to produce engaging and versatile video content for a global audience. This partnership reflects a shared commitment to innovation, with JoggAI seeking to provide the best AI avatar video experience through continuous development and strategic partnerships.

ElevenLabs leverages its own AI technology to enhance the recruitment process by deploying digital agents named AI Becky and AI Oscar, modeled after real recruiters, to answer common candidate questions prior to live interviews. This innovation aims to improve candidate experience, maintain quality in recruitment, and allow human recruiters to focus on more meaningful interactions, all while scaling the company’s workforce significantly. In July 2025 alone, ElevenLabs received 31,000 job applications and hired 143 new team members across 39 countries, with plans to increase headcount by 50% each quarter. Candidates are encouraged to utilize AI tools for research and interview preparation, embodying the company's commitment to using AI creatively to solve real-world challenges. This approach not only introduces candidates to ElevenLabs' products but also reflects the company's values and ambition to build a fast-paced, global, and innovative team.

ElevenLabs, through its Impact Program, has partnered with Smartbox to enhance assistive communication technology for individuals unable to rely on natural speech, such as those with Motor Neurone Disease (MND) or Amyotrophic Lateral Sclerosis (ALS). This collaboration integrates ElevenLabs' advanced voice technology into Smartbox's Grid software, allowing users to access more authentic, lifelike voices, potentially even recreating their own from past recordings. This development has significant implications for personal identity and communication, as illustrated by artist and MND advocate Sarah Ezekiel, who, after decades of voice loss, can now communicate using her authentic voice, enriching her personal and professional life. The initiative aims to overcome technical challenges in capturing natural expression and individuality in synthetic speech, offering a personalized communication experience that reflects users' identities and accents. The program also ensures that individuals with degenerative conditions can access these voice technologies at no cost, highlighting the broader mission to maximize accessibility and personalization in AAC solutions.

VoiceDrop, a platform specializing in personalized ringless voicemails, has significantly enhanced its outreach capabilities by integrating ElevenLabs' voice cloning technology, achieving a fivefold increase in callback rates. This collaboration allows VoiceDrop users to leave voicemails that sound authentically recorded by the sender, using a digital replica of their voice generated from a brief recording. The technology has proved transformative in industries such as real estate, finance, and insurance, enabling professionals to maintain personal connections while efficiently scaling outreach efforts. Since adopting ElevenLabs' solution, VoiceDrop has not only improved conversion rates but also saved sales teams considerable time by eliminating the need for individually recorded messages. VoiceDrop's clients have cited the superior voice quality as a key factor in choosing the platform, highlighting the successful integration of ElevenLabs' voice cloning as a game-changing feature.

Eleven v3 (alpha), the latest version of ElevenLabs' text-to-speech model, is now accessible through their API, offering developers enhanced expressiveness, control, and multilingual support for voice-first applications. This version supports dialogue mode with unlimited speakers and over 70 languages, allowing for the creation of lifelike and emotionally rich speech experiences. Companies such as HeyGen, Poe by Quora, Captions, and InVideo are already integrating Eleven v3 (alpha) into their products to enhance user engagement with dynamic, multilingual voice generation. The model is designed to handle realistic multi-speaker interactions, including interruptions and emotional cues, making it particularly suited for media, entertainment, and AI-driven platforms.

ElevenLabs has introduced a new feature called Chat Mode within its Conversational Agent platform, allowing businesses to create text-only conversational agents. This mode is particularly useful in scenarios where typing is preferred over speaking, such as when customers need to provide precise information like order IDs or email addresses, or when simple issues can be quickly resolved before escalating to a voice agent. Chat Mode extends the platform's capabilities by offering enterprises the flexibility to deploy real-time AI agents that can communicate through voice, text, or a combination of both, thereby enhancing customer service and automating workflows. The deployment of chat-based agents is streamlined, allowing for quick setup through SDKs, APIs, or a simple HTML line, and users with existing voice agents can easily activate Chat Mode.

ElevenLabs has introduced Chat Mode, a new feature within their Conversational Agent platform designed to build text-only conversational agents for scenarios where typing is preferable to speaking, such as when precise information is needed or for resolving simple issues quickly before escalating to a voice agent. This feature is part of their broader platform that allows enterprises to create intelligent AI agents capable of resolving customer issues, automating workflows, and providing accurate responses by leveraging data tailored to specific operations. The platform supports both voice and text modalities, offering flexibility to users. Deployment of the chat-based agent is streamlined, achievable in minutes via SDKs, API, or a simple HTML line, and can be easily activated for existing voice-mode agents. Additional features of the ElevenLabs platform include voicemail detection and integration with GPT-5 for enhanced reasoning capabilities.

Eleven Music is the first API designed for developers to generate AI music using licensed data, enabling broad commercial use. Launched in collaboration with labels, publishers, and artists, the API allows users to create high-quality tracks from text prompts, offering customization in terms of genre, structure, and language. Since its debut, it has facilitated the creation of over a million songs, serving a wide range of applications from personalized meditations to video game music. Certain uses, like film and TV, require an Enterprise plan. Already integrated by leading enterprises, Eleven Music is enhancing services for brands and media, with partners like VEED and AMP utilizing it to create custom tracks and expand audio offerings. The company also showcases its capabilities through tools like Jingle Maker, which creates songs based on social profiles. The API is currently available with a promotional discount and aims to set new benchmarks in AI music creation.

The AI Student Pack is a new initiative introduced for the back-to-school season, offering students access to 16 AI tools either for free or at significantly discounted rates, aimed at enhancing their study, creation, and building capabilities. This package includes a variety of tools, such as ElevenLabs' Text to Speech models, Notion's AI workspace, and Superhuman's email app, providing resources for tasks ranging from note-taking and project management to content creation and application design. These tools are designed to help students manage their time more effectively and achieve more with less effort, allowing them to navigate the demands of academic life more efficiently. Students can claim these offers through the aistudentpack.com website, thereby gaining a competitive edge in their educational pursuits.

Maven AGI, a company specializing in enhancing customer experiences, has integrated ElevenLabs' Conversational AI to offer advanced voice AI solutions for customer support, providing instant and human-like interactions. This move addresses the growing demand for multimodal customer service that includes voice, which many users prefer for its immediacy and conversational flow. By using ElevenLabs' platform, which includes essential components like speech-to-text and text-to-speech, Maven AGI can streamline deployment, reduce latency, and focus on integrating their AI agents with large language models and data sources, automating up to 93% of customer interactions. This partnership allows Maven AGI to offer optimized solutions in sectors like Fintech, Retail, Travel, and B2B SaaS, ensuring robust and reliable voice-first AI experiences. The collaboration exemplifies the strategic advantages of using integrated platforms over building from scratch, enabling rapid innovation and enhanced customer satisfaction.

FundedNext, a proprietary trading platform, has launched "Fundee," an AI assistant powered by ElevenLabs' Conversational AI, to offer real-time, multilingual voice support to traders. Fundee assists traders in navigating the platform by providing information on onboarding, account types, cost structures, trading models, and more in 32 languages, thus enhancing user experience and support efficiency. Since its launch, Fundee has significantly reduced response times and improved support capacity, handling up to 3,000 queries per day with an average resolution time of just over two minutes. This innovation allows the support team to focus on more complex cases while providing rapid, accurate answers to common questions. FundedNext plans to expand Fundee's capabilities with voice input and personalized responses, positioning voice AI as a cornerstone of its global trading support strategy.

Voicemail detection in Conversational AI, introduced by ElevenLabs, enhances voice agent efficiency by automatically identifying and handling voicemail systems, thus avoiding wasted interactions and costs. By using large language models (LLMs) to analyze conversation patterns for voicemail cues, businesses can strategically decide whether to leave custom messages or terminate calls, optimizing resource use. This system is particularly beneficial for large-scale operations such as outbound sales, support, appointment reminders, and lead qualification, where minimizing unnecessary interactions with voicemail systems can significantly reduce costs. The implementation is straightforward, offering quick deployment with minimal latency, and is now available across ElevenLabs' API and platform, supporting the development of more economically and functionally robust voice agents.

Air Mail, a digital weekly magazine founded by former Vanity Fair editor Graydon Carter, is now offering audio versions of select stories, enabling readers to listen while on the go. This new feature, powered by ElevenLabs Text to Speech, allows readers to enjoy world-class journalism through audio on Air Mail's website, facilitating seamless transitions between reading and listening. Co-Editor Alessandra Stanley highlights the convenience and accessibility this brings, allowing audiences to engage with content during daily activities like commuting or exercising. This initiative is part of a broader trend toward voice-first experiences in publishing, aiming to make high-quality writing and information more accessible and engaging in everyday life.

ElevenLabs has expanded its Startup Grants program, now offering 12 months of free access to its Conversational AI audio platform, with every recipient receiving 33 million free credits, equivalent to over 680 hours of audio. This initiative aims to support early-stage startups by removing financial barriers, allowing them to experiment, prototype, and scale their audio-first applications. The platform facilitates real-time, dynamic interactions between humans and AI, featuring capabilities such as natural turn-taking and emotive voices, which enhance user experience across various industries, including customer support, education, and gaming. The program is open to startups with fewer than 25 employees, and upon acceptance, participants can utilize the platform's tools without cost for one year, with the option to transition to a paid plan afterward if needed. Successful projects, like those by Allô, Layer, and OpusPro, demonstrate the potential of AI audio in creating immersive, responsive experiences when financial constraints are lifted.

OpenAI's GPT-5 has been integrated into ElevenLabs Conversational AI platform, enhancing the capabilities of voice agents in handling complex enterprise workflows and customer interactions with improved intelligence and accuracy. This integration allows agents to manage multi-step queries and maintain context in conversations, making them suitable for high-stakes applications in healthcare, finance, and technical support due to a significant reduction in errors. GPT-5's advanced reasoning skills enable it to perform intricate tasks such as multi-system order processing and appointment coordination with high precision. The platform also features new functionalities like minimal reasoning mode and adaptive verbosity control to ensure smooth conversation flows. This integration supports transformative use cases, including technical support, healthcare navigation, enterprise automation, and consultative sales, by leveraging ElevenLabs' low latency voice synthesis for enhanced customer experiences.

Eleven Music, launched by ElevenLabs, is an AI-driven audio platform that allows users to generate studio-grade music from natural language prompts, offering extensive control over genre, style, structure, and language, including options for vocals or instrumental tracks. The platform is designed for diverse applications, from film and television to podcasts and gaming, and supports nearly all commercial uses in collaboration with industry partners. Users can customize and edit both sound and lyrics, enabling unique creations tailored to specific needs. Eleven Music is available via the ElevenLabs website and public API, with plans to integrate it into their Conversational AI platform. The launch is part of ElevenLabs' broader mission to develop a comprehensive AI audio platform, enhancing creativity for businesses, creators, and artists alike.

Sketchy, an innovative platform initially known for transforming complex medical content into visual learning aids, has integrated ElevenLabs' voice AI technology to enhance the realism of its clinical simulations for medical students. The incorporation of emotionally expressive voices helps simulate authentic patient interactions, providing students with a more immersive and practical learning experience that extends beyond rote memorization to include the nuances of clinical reasoning, communication, and empathy. This development addresses a critical gap in traditional medical education by enabling students to actively practice responding to unpredictable patient scenarios, thereby improving their preparedness for real-world clinical environments. The voice AI allows for dynamic and customizable simulations, fostering a more engaging and effective learning process that aligns with Sketchy's goal of promoting human-centered, self-directed learning. As Sketchy continues to evolve, it sees voice AI as a key component of future educational offerings, with plans to expand into areas such as ethics and teamwork, further enhancing the depth and breadth of medical training.

Layer has integrated ElevenLabs' voice and sound generation capabilities into its creative platform, enabling game studios to produce immersive audio content directly alongside visual assets. This integration allows artists to generate game-ready audio, including sound effects and character dialogue, through a single interface that supports 2D, 3D, and video asset creation. With features like natural-sounding dialogue in over 30 languages, customizable voice presets, and lip sync support, the platform streamlines game development workflows and reduces tool fragmentation. The integration leverages ElevenLabs' SDK for real-time voice control, enabling artists to adjust audio elements like pace and pitch without manual recording, thereby enhancing creative performance and speed. This development positions expressive voice as a core component of the creative workflow, supporting the production of synchronized trailers and character-driven content, ultimately setting a new standard for AI audio in games, film, and interactive media.

Onsite Consulting, a Denver-based IT service provider, has significantly enhanced its customer support using a conversational voice assistant built on ElevenAgents, deployed by Ally Solutions. This AI-driven assistant now autonomously manages 92% of inbound calls, handling routine inquiries, scheduling, and troubleshooting, while routing complex issues to human staff. By integrating internal documents into the system, the AI ensures accurate and efficient responses, allowing technicians to focus on high-value tasks. Furthermore, the assistant identifies upsell opportunities, generating approximately $2,000 in additional monthly revenue without extra marketing efforts. This transformation has not only improved operational efficiency and customer satisfaction but also provides 24/7 support, eliminating missed opportunities and enhancing revenue through strategic upselling during calls.