ElevenLabs — ElevenLabs Agents now support Chat Mode

ElevenLabs has introduced a new feature called Chat Mode within its Conversational Agent platform, allowing businesses to create text-only conversational agents. This mode is particularly useful in scenarios where typing is preferred over speaking, such as when customers need to provide precise information like order IDs or email addresses, or when simple issues can be quickly resolved before escalating to a voice agent. Chat Mode extends the platform's capabilities by offering enterprises the flexibility to deploy real-time AI agents that can communicate through voice, text, or a combination of both, thereby enhancing customer service and automating workflows. The deployment of chat-based agents is streamlined, allowing for quick setup through SDKs, APIs, or a simple HTML line, and users with existing voice agents can easily activate Chat Mode.

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