ElevenLabs Agents can now navigate IVR phone trees
Blog post from ElevenLabs
ElevenLabs has enhanced its AI agent capabilities by enabling interactions with interactive voice response (IVR) menus in business phone systems, a development that overcomes previous barriers to automation. Now, with the addition of a system tool for generating keypad tones, developers can integrate this functionality with a single line of code, allowing voice agents to autonomously perform tasks such as insurance verification, prescription refills, and flight status checks without manual input. This innovation allows for full automation of phone-based operations, reducing customer wait times and streamlining services. The integration of IVR navigation with ElevenLabs Agents facilitates the creation of complete voice-first customer service solutions, expanding the possibilities for automated business operations.
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