ElevenLabs Agents can now navigate IVR phone trees
Blog post from ElevenLabs
ElevenLabs has developed a new feature for its AI voice agents, enabling them to navigate interactive voice response (IVR) phone menus by generating keypad tones, thus overcoming a previous barrier in automation for businesses reliant on these systems. This advancement allows AI agents to fully automate tasks like insurance verification, prescription refills, and airline rebookings, which traditionally required human interaction. By integrating this capability, businesses can offer seamless, voice-first experiences in customer service and operational workflows, significantly reducing wait times and increasing efficiency. This development extends the functionality of ElevenLabs Agents, combining natural voice interaction with automated phone system handling for comprehensive end-to-end phone automation.
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