Deep Agent expands AI voice adoption in Italy with ElevenLabs’ Conversational AI

Deep Agent is enhancing customer interactions for Italian businesses by incorporating the ElevenLabs' Agents Platform into their operations. With over 60 enterprise clients and a retention rate exceeding 90%, Deep Agent utilizes AI voice agents to manage lead qualification, customer care, and outbound sales, enabling businesses to scale without increasing their workforce. The company transitioned from a B2B lead generation focus to offering phone-based lead qualification, which saw immediate positive responses from agency clients. Despite challenges in integrating with various client CRM systems, the benefits, such as reduced telephony costs and increased handling capacity, have proven worthwhile. The AI agents autonomously manage tasks like ticket creation and call routing, particularly during peak volumes, without sacrificing service quality. Deep Agent's approach involves deeply embedding the AI platform into clients’ workflows, facilitating seamless integration that complements human interaction and drives business growth in the competitive Italian market.

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