September 2025 Summaries

Avidio is a platform that enables the creation and delivery of hyper-personalized, ad-style videos at scale, enhancing organizational outreach across various sectors such as sales, event management, hospitality, and HR. By partnering with ElevenLabs, Avidio leverages advanced Text to Speech and Voice Cloning technologies to produce videos with human-like, emotionally engaging voices, thereby making interactions with recipients feel personal and face-to-face. This innovation has demonstrated tangible results, with instances of significantly increased follow-up meetings and improved event attendance and guest satisfaction. Avidio exemplifies how combining automation with authentic-sounding voices can transform communication strategies, offering organizations a scalable yet personalized approach to engaging with prospects, guests, and employees.

Immobiliare.it, Italy's largest real estate platform, has incorporated an AI-driven conversational voice agent using ElevenLabs' technology to enhance user and agent interactions on its site. This move addresses common issues in property marketplaces, such as preventing spam calls and improving response rates to buyer inquiries. The voice agent, which operates continuously and responds in natural Italian, was developed swiftly and efficiently due to ElevenLabs' flexible platform, which allowed for rapid prototyping and deployment. The implementation has led to significant improvements in lead qualification, with a rise from 19% to 63%, and increased user engagement, as 70% of sellers have opted in and 80% of users rated the feature positively. This innovation provides immediate, accurate responses to listing queries and helps filter serious inquiries, enhancing overall user satisfaction and agent lead quality.

Ukraine's Ministry of Digital Transformation has partnered with ElevenLabs, a leader in voice AI technology, to integrate voice interfaces into public services, as announced by Mykhailo Fedorov at the IT Arena conference. The collaboration aims to make interactions with the Ukrainian government as simple as a single request or voice message, marking a step towards a more proactive, agentic state. The initiative includes using ElevenLabs' technology to voice the digital twin of Mykhailo Fedorov and plans to expand voice AI capabilities to the Diia portal, educational platforms, and internal ministry tools. This integration is intended to enhance accessibility and efficiency, reflecting Ukraine's commitment to innovation and setting a benchmark for digital governance.

Debbie Lopez, diagnosed with ALS, turned her YouTube vlog "Living with Lemons" into a means to capture her natural speaking voice before it was affected by the disease. Through a partnership with the nonprofit Bridging Voice and ElevenLabs, she created a personalized voice model using Professional Voice Clone (PVC) technology, enabling her to communicate in her own voice via an eye gaze-controlled device. This initiative, supported by the Monroe Community Hospital and other organizations, allows Debbie to continue blogging, connect with her family, and inspire the ALS community. The ElevenLabs Impact Program, which aids individuals facing permanent voice loss, highlights the transformative potential of AI voice cloning in preserving personal identity and expression.

Traba, a next-generation staffing platform, leverages an AI-powered interviewing system called Scout to efficiently match businesses with qualified temporary workers in the industrial supply chain sector. By conducting over 50,000 interviews monthly, Scout reduces the manual workload, improves placement rates, and ensures consistent evaluations across various regions. Initially launched with a single-agent architecture, Scout has evolved to include multilingual support and multi-agent orchestration, enabling seamless and dynamic interview processes. Key enhancements include a custom evaluation framework and deduplicated interview logic, which streamline operations by reducing redundancy and aligning evaluations with client-specific criteria. As a result, Traba's AI-led system automates 85% of worker vetting, saving over 4,000 operator hours monthly and achieving higher shift completion rates compared to human-led processes. Looking ahead, Traba plans to introduce features like agent-led onboarding and emotion detection to further enhance the scalability and effectiveness of their staffing solutions.

India has rapidly emerged as a significant market for voice AI technology, driven by its diverse linguistic landscape and large consumer base, becoming the largest market by signups and the second-largest by enterprise revenue for ElevenLabs. Over the past year, ElevenLabs has partnered with local companies and developers to integrate voice AI across various sectors such as e-commerce, fintech, and edtech, showcasing its capabilities in projects like dubbing Prime Minister Modi's conversation from Hindi to English. Indian enterprises are leveraging voice AI to enhance customer engagement, streamline operations, and reduce costs, with companies like Meesho and Cars24 benefiting from automated customer interactions and faster issue resolutions. ElevenLabs is committed to supporting India's voice AI ecosystem by launching initiatives like India Data Residency for compliance, a Voice Actor Marketplace, and a Startup Grants Program, while also prioritizing regional accessibility with support for multiple Indian languages. As voice technology becomes increasingly integral to technological interaction, the demand for multilingual voice AI infrastructure is expected to grow, and ElevenLabs aims to be a long-term partner in this expanding journey.

In a comprehensive comparison between ElevenLabs Agents and OpenAI's Realtime API for conversational agents, several key differences are highlighted to guide developers in choosing the right platform. ElevenLabs Agents, rebranded and expanded with major releases, use a modular architecture that integrates Speech to Text, LLM, and Text to Speech components, offering superior performance in function-calling accuracy, instruction following, and reasoning compared to OpenAI. It provides a more reliable and customizable voice experience with a vast library of over 5,000 voices and supports multi-agent workflows, making it suitable for complex business scenarios. ElevenLabs' platform excels in testing with text-based evaluations, integrated analytics, and broader telephony capabilities, including native integrations and outbound calling features. In contrast, OpenAI's Realtime API, with its integrated speech-to-speech model, emphasizes low latency and dynamic voice adaptation, making it more suitable for prototypes and personal applications despite its limitations in flexibility and output consistency. Pricing strategies differ, with ElevenLabs offering competitive rates for high-volume production use, while OpenAI's token-based pricing may suit simpler prototype needs.

Voiply, a cloud-based business phone provider, has significantly enhanced its customer experience and operational efficiency by integrating AI-powered sales and support agents from the ElevenLabs Agents Platform. These AI agents handle the majority of Voiply's inbound sales calls and resolve 40% of support interactions without human intervention, allowing human agents to focus on complex cases and qualified leads. This integration has reduced customer hold times to near zero, generated over 10 sales orders daily, and managed more than 10,000 calls monthly. The system directly integrates with Voiply’s telephony infrastructure and CRM, providing comprehensive visibility into customer interactions and enabling prioritization of high-impact tasks. Following the success of inbound call management, Voiply has expanded the AI agents to support outbound engagement, including payment inquiries, account setup, and basic technical support, thereby creating an always-available engagement layer that enhances responsiveness and reduces the workload on human teams.

The ElevenLabs Mobile App enables users to create lifelike voiceovers on the go by transforming text into immersive audio using a vast array of voices. Available for both iOS and Android, the app offers features like the ability to access a full Voice Library, including personal voice clones that can be filtered by age, accent, and style. The app incorporates the advanced Eleven v3 Text to Speech model, which provides users with control over emotional range and voice creation, making audio outputs sound exceptionally realistic. It supports over 70 languages, allowing for global connectivity, and includes one-tap export options to integrate voiceovers into various creator apps, enhancing workflow convenience.

Predictable, a leading AAC app developed by Therapy Box, empowers individuals with complex communication needs to express themselves confidently and independently by providing a platform that facilitates natural and personal communication for those who cannot always rely on natural speech. Through a partnership with the ElevenLabs Impact Program, Predictable users now have complimentary access to ElevenLabs voices, enhancing their ability to communicate effectively.

ElevenLabs, in collaboration with the Japanese non-profit organization AILAS, has launched a voice ID system to protect Japanese actors and voice actors from AI misuse by marking their voices as authorized for AI use. This partnership introduces authenticated IDs for professional voices, ensuring the voice has been consensually registered and authorized, marking the first time a major AI voice platform displays voice authenticity indicators at this scale. AILAS works closely with actors to define use conditions and ensure fair trade of AI-generated voices, issuing IDs that confirm the original voice owner's knowledge and consent. This system addresses studios' and creators' demand for clarity in AI voice use, with over 3,700 professionals eligible for registration and a projected adoption rate of up to 20% in the first year. The initiative not only aims to protect the rights of voice actors but also sets a precedent that could influence standards in other countries, such as South Korea, which are observing the development closely.

Tuio, a Madrid-based insurtech startup founded in 2021, has successfully implemented a multi-agent architecture using Rauda AI and ElevenLabs to enhance its customer support system, achieving 40% automated resolution of inbound calls and a 30% increase in customer satisfaction scores. Specializing in home and life insurance, with plans to expand to car and pet coverage, Tuio anticipated a rise in customer inquiries as their client base grew beyond 70,000 policyholders. To address this, they deployed AI voice agents tailored to specific insurance categories, which integrate with the company’s policy data to offer real-time, context-aware assistance. This approach allows for efficient call resolution and human-like interactions, enabling Tuio's human advisors to concentrate on complex cases and strategic initiatives. The new system has set a benchmark for scalable and reliable customer support in the insurance sector, affirming that technology and human-centric service can progress hand in hand, as reflected in the consistently positive reviews and increased trust from customers.

ElevenLabs, a prominent AI audio research and deployment company, is expanding its operations in the UK and US, reflecting its commitment to regional innovation and economic growth. Over the past year, the company significantly increased its workforce, with UK and US staff numbers rising to 68 and 61, respectively, and its European workforce growing to 91. With offices in major cities worldwide, ElevenLabs is building local talent hubs and infrastructure to deliver real-time AI audio solutions globally. Collaborating with NVIDIA, the company leverages advanced GPUs and software to develop scalable products and technologies. Additionally, ElevenLabs launched an initiative to support individuals with aphasia by partnering with non-profits to create voices, demonstrating a commitment to accessibility and empowerment. The company’s technology is used across various sectors, including by companies like Cisco and Adobe, for diverse applications such as customer support and education. Recently, ElevenLabs announced a $100 million Tender Offer at a $6.6 billion valuation, highlighting its rapid growth and future aspirations.

Productions is a new managed service by ElevenLabs designed for creators and media businesses to streamline the process of obtaining human-edited content that appears natural in appearance and sound. This service aims to replace the traditionally cumbersome and costly methods of working with legacy vendors by providing a centralized platform that offers dubbing, captions, subtitles, transcripts, and audiobooks. It emphasizes fast turnaround times and high accuracy, leveraging expert linguists and localization professionals. Productions is integrated into the ElevenLabs platform, allowing easy access and competitive pricing, starting at $2.00 per minute. This service has already been adopted by prominent YouTubers, podcasters, and Hollywood films, and it invites skilled professionals to join their network to work on exciting audio projects.

RAG, or Retrieval-Augmented Generation, enhances AI agent accuracy by grounding responses in extensive knowledge bases without overwhelming the model. The system employs a query rewriting step to transform vague user requests into precise queries for retrieval, improving response accuracy but posing latency challenges. To address this, the team implemented a "model racing" approach, sending queries to multiple models simultaneously and using the first valid response, significantly reducing median latency from 326ms to 155ms. This architecture not only halves RAG latency but also increases system resilience, ensuring continuity during external model outages and allowing the system to operate efficiently over large knowledge bases, thus facilitating scalable and real-time conversational agents without performance compromise.

Predictable, an AAC app developed by Therapy Box, empowers individuals with complex communication needs by enabling them to express themselves confidently and personally, even when they cannot rely on natural speech. The app supports users with conditions such as ALS, cerebral palsy, and autism, offering features like predictive typing, custom phrase banking, and AI-powered tools. By partnering with ElevenLabs, users can access high-quality, emotionally rich voice clones for free, allowing them to preserve their identity and communicate authentically. This collaboration transforms Predictable from a mere communication tool into a personalized voice companion, enhancing users' ability to connect with others in a meaningful and human way.

Eagr.ai, an AI-driven sales coaching platform, has revolutionized traditional sales training by integrating ElevenLabs' conversational AI to replace outdated role-playing with realistic simulations, resulting in an 18% average increase in win rates and a 30% performance boost for top users. The platform addresses the limitations of conventional methods, which often lack authenticity and scalability, by offering lifelike AI customer personas with distinct voices and personalities that simulate various customer interactions. The AI's ability to provide personalized feedback on sales reps' performance, including tone and pacing, allows for data-driven insights and skill refinement. This novel approach enables the creation of a scalable, bespoke training playbook, transforming sales coaching into an immersive, effective experience that significantly enhances sales performance and demonstrates the potential of advanced conversational AI in corporate training.

BurdaVerlag has formed a strategic partnership with ElevenLabs to enhance its AI platform AISSIST by integrating advanced AI audio and voice agent technology, aiming to streamline media and publishing workflows through tools like text-to-speech and transcription. Initially launched internally in 2023 and expanded to external users by 2025, AISSIST offers a comprehensive suite of industry-specific audio solutions as it combines leading AI technologies into a user-friendly interface that supports various functions, including document chat, translation, and automated workflows. Through this collaboration, BurdaVerlag seeks to leverage ElevenLabs' expertise in developing versatile and realistic AI audio models across 32 languages to power the conversational voice agent platform, making AISSIST more intuitive and accessible for media teams. The partnership reflects a shared vision of advancing audio AI capabilities in publishing and media, facilitating rapid adoption of voice-driven digital interfaces, and enhancing content creation and scaling across formats and languages.

ElevenLabs has introduced a testing framework for their conversational agents, enabling structured simulations to ensure reliability and compliance in real-world applications. This new testing capability allows for validating tool calls, human transfers, complex workflows, and adherence to brand guidelines through built-in test scenarios. By integrating seamlessly into CI/CD pipelines, developers can catch regressions early and maintain confidence in the updates made to prompts and workflows. The testing framework supports the creation of mission-critical flows and automatically generates tests from past interactions, enhancing the overall performance and consistency of the agents. With these tools, enterprises can reduce the risk of costly errors and ensure their voice agents represent the brand accurately and stay compliant with industry standards.

ElevenLabs is launching a $100 million employee tender offer at a $6.6 billion valuation, led by investors like Sequoia and ICONIQ, as a means to offer liquidity to its team following significant growth milestones including surpassing $200 million in annual recurring revenue (ARR). The company, which expects to reach $300 million in ARR by year-end and has experienced a 200% increase in enterprise revenue in the past year, attributes its success to its innovative platforms such as the ElevenLabs Agents Platform for conversational AI and the Creative Platform with products like the expressive Text to Speech model Eleven v3. ElevenLabs' technology is widely adopted across various sectors by companies like Cisco, Epic Games, Adobe, and NVIDIA, driven by a mission to make technology interactions as natural as human interactions. The company has grown its team from 70 to over 330 employees within a year, emphasizing the importance of having the right talent to propel its vision of being at the forefront of voice technology.

ElevenLabs has entered the Brazilian market by partnering with well-known Brazilian comedian Fábio Porchat to launch a voice-first campaign called "Judite 2.0," which aims to transform customer service interactions using their real-time AI-powered Agents Platform. With Brazil being a key market due to its large Portuguese-speaking population and vibrant creator economy, the campaign revives the iconic character Judite, originally a symbol of frustrating customer service, and reimagines her as an efficient and friendly AI voice assistant. The collaboration highlights Brazilian creativity and resilience, with Porchat's familiar and energetic voice serving as a bridge to showcase how AI can enhance storytelling and user experiences. By enabling voice licensing through their Iconic Marketplace, ElevenLabs offers creators and enterprises the chance to utilize Porchat’s voice for global scalability, marking the beginning of further investments and collaborations in Brazil to redefine voice technology.

A major US eyewear retailer utilized Audiostack and ElevenLabs to create hyperlocalized audio ads, achieving significant increases in store visits. Audiostack's integration of ElevenLabs’ AI voice technology into its audio production infrastructure allows for the rapid creation of tailored ads, transforming the traditional slow and costly process into one that is efficient and scalable. This collaboration resulted in 4,400 localized ads for 890 store locations produced in under 48 hours, which were deployed across platforms like Spotify, iHeart, and Pandora. The campaign led to 40,186 total store visits, demonstrating the effectiveness of AI-driven audio in enhancing ad personalization and speed, and offering new possibilities for dynamic audio campaigns at scale.

Regal, an AI-native contact center platform, integrates with ElevenLabs to enhance its voice automation capabilities, achieving a 96.5% customer satisfaction rate with voice agents across various industries, including healthcare and financial services. The partnership focuses on deploying natural-sounding Text to Speech voices, which allows Regal to scale automated interactions without sacrificing performance. Key use cases for Regal's AI agents include customer support, lead qualification, appointment setting, and collections, where they improve responsiveness, reduce escalations, and manage high call volumes. Notably, Embrace Pet Insurance reported a 17% increase in completed qualified transfers after deploying ElevenLabs-powered agents. Regal's platform includes an AI Agent Builder and multichannel orchestration, helping enterprises enhance customer engagement, retention, and conversion by offering expressive, authentic voice interactions.

Lovable has launched Voice Mode, a feature that enables users to build websites and apps using voice commands, powered by ElevenLabs' Speech to Text model, Scribe, known for its precision and ability to transcribe in 99 languages with detailed features like character-level timestamps and speaker diarization. This innovation allows users to describe their ideas in natural language and see them materialize without the need for a keyboard, enhancing accessibility and the no-code creation process. The integration of Scribe into Lovable's platform was completed swiftly, allowing quick transition from concept to launch, and highlights how accurate voice transcription can reduce barriers and expand possibilities for creators.

ElevenLabs has rebranded its Conversational AI platform to ElevenLabs Agents, reflecting its comprehensive capabilities for creating and managing conversational agents that can communicate and perform tasks across various mediums like phone, web, and apps. Since its inception, the platform has facilitated the creation of over 2 million agents, which have participated in more than 33 million conversations this year. The platform distinguishes itself by integrating with knowledge bases, tools, and telephony to support complex workflows while ensuring enterprise-grade reliability. ElevenLabs Agents are utilized for diverse purposes, including customer service, lead qualification, employee development, and gaming. Future enhancements will include a visual workflow builder, a testing suite, expressive voice interactions, and expanded integrations with tools like Google Calendar and Salesforce. The company's aim is to make human-technology interactions as seamless as natural conversations, offering startups and enterprises the tools to deliver personalized experiences at scale.

Kömpf Onlineshops GmbH, a German online retailer, faced a significant challenge in managing over 10,000 monthly customer service calls with only three employees, leading to average wait times of 1.5 minutes. To address this, they implemented ElevenLabs' Conversational AI, creating an AI-powered support agent named "KIM" that dramatically reduced wait times to 15 seconds and improved service efficiency. The AI platform allowed Kömpf to maintain control over its data by integrating its own large language models, ensuring adaptability and future-proofing. This strategic move not only enhanced customer experience by minimizing wait times but also empowered human service agents to focus on complex inquiries, demonstrating a cost-effective and scalable solution for e-commerce customer service with an operational cost of just €5.48 per hour for the digital employee.

Deep Agent is enhancing customer interactions for Italian businesses by incorporating the ElevenLabs' Agents Platform into their operations. With over 60 enterprise clients and a retention rate exceeding 90%, Deep Agent utilizes AI voice agents to manage lead qualification, customer care, and outbound sales, enabling businesses to scale without increasing their workforce. The company transitioned from a B2B lead generation focus to offering phone-based lead qualification, which saw immediate positive responses from agency clients. Despite challenges in integrating with various client CRM systems, the benefits, such as reduced telephony costs and increased handling capacity, have proven worthwhile. The AI agents autonomously manage tasks like ticket creation and call routing, particularly during peak volumes, without sacrificing service quality. Deep Agent's approach involves deeply embedding the AI platform into clients’ workflows, facilitating seamless integration that complements human interaction and drives business growth in the competitive Italian market.

ElevenLabs and Notta have collaborated to offer a program that provides real-time transcription and natural-sounding voice solutions to assist individuals with communication barriers, such as those living with ALS. This initiative, open globally, enables users to convert speech into text and have text spoken aloud using a selection of natural voices or a reconstructed personal voice, facilitating better communication in various settings. The partnership operates independently but alongside the ElevenLabs Impact Program, which aims to support people with speech loss and aid organizations in using AI audio for social benefit. Notta handles user data and eligibility screening, ensuring privacy and security, while ElevenLabs provides licenses and technical support. The overarching goal is to empower individuals like ALS patients and public figures to reclaim their voices, with the program aspiring to assist one million people.