Customers Bank partners with ElevenLabs on AI agents for banking

ElevenLabs is collaborating with Customers Bank, a prominent US bank with a $25 billion asset base and a high Net Promoter Score, to implement ElevenAgents across the bank's customer and employee operations. Known for its Single Point of Contact model, Customers Bank aims to enhance its customer service by integrating AI agents into its support channels to meet the growing demand for conversational and 24/7 support. The rollout will include AI agents providing 24/7 voice and chat support for account services, guiding new customers through onboarding, and assisting contact center staff during live calls. This initiative is expected to result in quicker responses, reduced hold times, and consistent service quality regardless of time. Human escalation paths will be integrated to ensure that human intervention is readily available when needed, and the partnership is poised to expand into more banking workflows in the future.

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