CareCode expands patient communications with ElevenAgents

Brazil-based startup CareCode has enhanced its healthcare communication platform by integrating voice support using ElevenAgents to better serve patients who prefer phone interactions. This integration allows CareCode to manage patient communications in natural Brazilian Portuguese, enabling tasks such as appointment scheduling and information confirmation through voice rather than text. By leveraging ElevenLabs' API-based voice infrastructure, CareCode not only maintained its existing operational workflows but also managed to address a significant operational gap, as nearly 43.9% of patients preferred completing scheduling via phone after unsuccessful attempts through digital channels. This development has allowed CareCode to offer a consistent user experience across both digital and voice channels, while its engineering team benefits from focusing on healthcare workflows without the burden of maintaining voice technology. The implementation of voice interactions has also improved patient support during consultations by allowing healthcare professionals to use voice commands to interact with electronic health records.

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