Automating 92% of inbound IT support calls with ElevenAgents

Onsite Consulting, a Denver-based IT service provider, has significantly enhanced its customer support using a conversational voice assistant built on ElevenAgents, deployed by Ally Solutions. This AI-driven assistant now autonomously manages 92% of inbound calls, handling routine inquiries, scheduling, and troubleshooting, while routing complex issues to human staff. By integrating internal documents into the system, the AI ensures accurate and efficient responses, allowing technicians to focus on high-value tasks. Furthermore, the assistant identifies upsell opportunities, generating approximately $2,000 in additional monthly revenue without extra marketing efforts. This transformation has not only improved operational efficiency and customer satisfaction but also provides 24/7 support, eliminating missed opportunities and enhancing revenue through strategic upselling during calls.

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