3Shape modernized dental tech support with ElevenAgents

3Shape, a provider of dental scanning technology to over 100 countries, has enhanced its global customer support by implementing AI voice and chat agents from ElevenLabs, known as ElevenAgents. These AI agents are integrated across 3Shape's websites to handle common inquiries and troubleshooting, while offering the option to escalate to human specialists for complex issues, ensuring faster and more consistent support. Voice remains the primary support channel, and the AI agents are designed to provide a natural, empathetic experience with transparency about their AI nature. ElevenAgents offers a vertically integrated stack for seamless omnichannel deployment and allows 3Shape to quickly configure and iterate the AI models without relying on external vendor teams. This integration has enabled 3Shape to provide 24/7 support, improve customer interactions, and maintain high-quality service, with ongoing improvements based on customer feedback.

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