3Shape and ElevenLabs announce collaboration on AI agents

3Shape, a global dental technology company, has partnered with ElevenLabs to enhance its customer support through the use of omnichannel conversational AI agents. These AI-driven solutions include an FAQ web widget and a voice AI integrated into support hotlines, designed to provide quick assistance to customers and facilitate smooth transitions to human support specialists when necessary. This collaboration aims to reduce wait times, expedite issue resolution, and improve the overall customer experience, while ensuring that human expertise is available for more complex inquiries. The initiative highlights a commitment to delivering faster and more consistent customer service without compromising quality.

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