The 2024 CrowdStrike incident underscored the vulnerabilities in IT systems globally, disrupting critical services due to a faulty software update. Despite advancements in technology, managing enterprise software remains complex, highlighting the need for robust incident response strategies. Artificial intelligence, particularly AIOps, is increasingly seen as pivotal in avoiding downtime through automation and optimization of tasks like performance monitoring. The State of AI Report indicates that 89% of technology leaders expect AI to significantly enhance incident response capabilities. Dynatrace's Davis AI exemplifies this trend by leveraging causal, predictive, and generative AI to transform IT operations. This system emphasizes proactive problem prevention, utilizing real-time data analysis to enhance root cause detection and anomaly identification. Dynatrace's approach extends beyond traditional IT operations to include complex scenarios like security threat observability. By automating remediation processes and predictive maintenance, Dynatrace enables organizations to shift from reactive problem-solving to preventive operations, significantly improving efficiency and reducing response times.