The company is ending its Daily TV service on October 31, 2020, and has suspended all billing until then, offering a free transition period of over five months. The decision was made to focus resources on the API product, which supports developers building video call tools, as well as the existing hardware product. The company will refund hardware purchases for those who had active subscriptions in February 2020. Users are required to fill out a form and set up a custom subdomain to receive free service through October. The dashboard redesign will include changes such as referencing API pricing, but users can disregard those if using links as described. The company is also recommending other TV solution providers, including Kinoko Chat, for those seeking an "always-on" video chat experience without common enterprise features.