June 2020 Summaries

The Daily.co Intercom app is undergoing changes as the company focuses on its API, which will support developers building video chat tools. The free basic calls feature will be discontinued in late June 2020, and users will need to upgrade to a paid tier for features such as recording and dial-in. Existing rooms created before the update will remain accessible, but new room creation and cloud recording will require upgrades. Users can delete their accounts or upgrade to a paid plan with features like recording and dial-in. The company is also expanding its free API tier to support up to 200 participants in free tier calls.

The company is ending its Daily TV service on October 31, 2020, and has suspended all billing until then, offering a free transition period of over five months. The decision was made to focus resources on the API product, which supports developers building video call tools, as well as the existing hardware product. The company will refund hardware purchases for those who had active subscriptions in February 2020. Users are required to fill out a form and set up a custom subdomain to receive free service through October. The dashboard redesign will include changes such as referencing API pricing, but users can disregard those if using links as described. The company is also recommending other TV solution providers, including Kinoko Chat, for those seeking an "always-on" video chat experience without common enterprise features.