Create a customer journey from AI coding agent
Blog post from Courier
Courier has streamlined the creation of customer journeys by introducing a "create journeys" API that allows multistep messaging programs to be developed using code or AI agents. This approach, termed "journeys-as-code," enables lifecycle messaging to be managed at scale, integrating seamlessly with the broader codebase and allowing for version control and iterative improvements via JSON-based journey definitions. The API supports a variety of SDKs, and the journey body consists of nodes like send, delay, branch, fetch, ai, and throttle, which are used to build complex workflows. An AI node plays a crucial role by classifying users and routing them through appropriate paths based on runtime data. This method transforms journey maintenance into a collaborative and efficient coding process, providing a more dynamic and responsive way to handle customer messaging strategies.
| Trend | Post Mentions | Total Month Mentions | Posts | Companies | MoM |
|---|---|---|---|---|---|
| MCP | 3 | 7,098 | 726 | 186 | +16% |
| AI Agents | 2 | 4,942 | 1,264 | 250 | +12% |
| AI Coding Assistant | 2 | 1,798 | 527 | 167 | +21% |
| Data Pipeline | 1 | 624 | 230 | 79 | -19% |