How Kotak811 Revolutionized Digital Banking Observability with Coralogix

Kotak811, a digital banking platform by Kotak Mahindra Bank, has significantly enhanced its observability capabilities by partnering with Coralogix to handle the challenges posed by rapid transaction growth and data overload. Since its 2017 launch, Kotak811 has become the primary growth driver for the bank, accounting for 70% of new customer acquisitions. However, traditional monitoring tools proved inadequate for managing the platform's telemetry data, leading to delays in identifying critical issues. Coralogix's comprehensive observability solution, which includes telemetry data standardization using OpenTelemetry, serverless log shipping via AWS, and real-time data processing with Streama©, has enabled Kotak811 to transform its operational strategy. This shift not only reduces the time to detect and address issues but also lowers observability costs by 30%. The transition involved a five-phase implementation process, which integrated observability into the CI/CD pipeline, allowing new microservices to be "born observable." As a result, Kotak811's engineering team can now focus on enhancing the customer experience and maintaining the platform's digital-first reputation while achieving a 90-95% reduction in Mean Time to Detection (MTTD).