Practice Manager Gemma Singleton on Building Confidence—and Careers—at Confluent

Gemma Singleton describes her career progression at Confluent, where she joined as an associate solutions architect despite leaving a more senior role elsewhere in order to build technical expertise in Apache Kafka and event streaming. After traveling across Europe to learn from customers and colleagues, she moved into engagement management and received three promotions in roughly three years, becoming U.K. practice manager for Professional Services and Education. Her role combines helping sales teams identify customer needs and service solutions with managing solutions architects and engagement managers, emphasizing career development, well-being, and remote team connection. Singleton credits supportive mentors and a culture of humility for helping her address imposter syndrome, and she encourages colleagues to acknowledge when they do not know an answer and seek help from technical teammates. She also highlights Confluent’s growth opportunities, the value of adaptable processes and diverse perspectives, and the team’s aim to preserve an invested, collaborative culture as the company expands.

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