At Mr. Cooper, a home mortgage company, they have built a powerful multicloud streaming platform using Apache Kafka and its ecosystem of integration and processing tools. The company has made data streaming the default platform for all real-time needs for its various business applications. They use Confluent's Kafka Streams and ksqlDB to perform stream processing, leveraging the platform's pub-sub and streaming processing capabilities. The goal is to provide real-time notifications when customers make payments or submit mortgage applications, reducing call volumes and increasing customer satisfaction. Mr. Cooper has also implemented a real-time streaming platform engineering team that employs stream processing extensively in its operations, with nearly 100 managed and self-managed connectors enabling seamless data integration across systems. They are looking forward to implementing more Confluent-managed connectors to increase the number of producer and consumer systems. The company's vision for the future is to create an event ingestion and discovery platform that allows internal users to access data and see how the market fluctuates and how customers respond to different products and services. Mr. Cooper recognizes the importance of data governance, especially when handling financial data, and has implemented Cluster Linking to migrate business events, consumer groups, and schemas without downtime. The company's leadership encourages a change in mindset towards data streaming, recommending identifying a data streaming use case that solves a challenging problem for the business and finding a business partner to implement it. They also emphasize the importance of building a minimum viable product for high-priority use cases and demonstrating the TCO and ROI compared to current processes. To govern data effectively without becoming a blocker, Mr. Cooper has built a centrally governed but federated partnership model with application engineering teams, establishing clear guidelines and standards, implementing an event catalog and governance process, fostering collaboration with different application teams, monitoring and optimizing performance, and enabling observability and monitoring.