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Support Services built like our product - blazingly fast, simple, and developer friendly

Blog post from ClickHouse

Post Details
Company
Date Published
Author
Thom O'Connor
Word Count
915
Company Posts That Month
13
Language
English
Hacker News Points
-
Post removed?
No
Summary

At ClickHouse, a single Support Services organization provides all support, chat, community, learning, consultative support, and professional services for both open-source and Cloud customers, aiming to share knowledge and help users achieve their results quickly and fully near real-time. The team addresses long-standing problems in the technical industry by providing seamless experience from trial to production, accessible knowledge tools, and advocating for user needs through product roadmap insights. Proactive support is also a focus, with monitoring and alerting systems in place to notify users of potential issues before they become major problems.

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