Vibe Querying with MCP - Episode 2: Vibing with Product Managers - Analyzing Support Cases to Build a Roadmap

CData’s “Vibe Querying with MCP” episode demonstrates how product managers can use natural-language conversations with Claude and CData’s MCP Server for Salesforce to analyze support cases and prioritize product-roadmap work. In the episode, CData product management director Jaclyn Wands examines more than 1,400 Sync support cases, moving from a broad analysis of recurring authentication and connection problems to specific configuration issues, particularly SQL Server Windows authentication. The process produces development-ready recommendations, including example cases, technical fixes, estimated implementation effort, and expected reductions in support tickets. Opportunities are ranked by effort and impact, with suggested quick wins such as default timeout configuration and automated trial-license extensions, alongside larger initiatives involving license and communication management. The presentation emphasizes “purposeful prompting,” source validation, and reusable data-table maps to improve accuracy and speed for future analyses, positioning MCP-enabled conversational querying as an alternative to manual reporting, scripting, and data cleanup that can support cross-functional decision-making and measurable ROI.

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