Smart insurance claims with Box and Twilio Agent Connect

Harbor Home is a demonstration first-notice-of-loss application that lets homeowners report property damage through a natural-language phone conversation and routes the resulting claim through a Box-centered review workflow. Built with Twilio Agent Connect, OpenAI, Box AI, Next.js, and Vercel Services, it separates live voice intake and factual extraction from policy analysis, ensuring that OpenAI gathers only reported details while Box AI compares the completed intake report with the relevant policy. Each call produces a versioned Markdown claim record in Box containing the intake details and transcript, while Box metadata supports a searchable claims dashboard without requiring a separate database. Box AI provides a conservative preliminary coverage assessment, citations, possible deductible, next steps, and review notes, but malformed or unavailable analysis defaults to a “Needs review” status. Every claim receives a Box review task, preserving human adjuster responsibility for final coverage decisions, while the dashboard allows staff to view queue status, assessments, source files, and transcripts on demand. The walkthrough also outlines setup, local and Vercel deployment, sample-data operation without credentials, and potential production enhancements such as authentication, webhook validation, durable call state, monitoring, and support for policy variations and claim attachments.

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