The secret to simple Microsoft Teams and Genesys telephony

This blog discusses how IT leaders can simplify their communications ecosystem by consolidating and unbundling telecom from UCaaS like Microsoft Teams and CCaaS like Genesys. The Bring Your Own Carrier (BYOC) model allows enterprises to come to one carrier for all of their UC & CC telephony, improving integration flexibility, number management control, ROI, and troubleshooting. BYOC can be used with software-driven telecom solutions such as Duet® for Microsoft Teams and Genesys, which offer off-the-shelf options for IT leaders to modernize their existing systems. The blog also highlights the importance of disruption-free migrations using parallel SIP trunks and centralizing telephony management with software-driven porting. A real-life customer story demonstrates how Duet® can help organizations consolidate services from multiple carriers into one global provider, improving operational efficiency and cost savings.

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