June 2022 Summaries

This blog discusses how IT leaders can simplify their communications ecosystem by consolidating and unbundling telecom from UCaaS like Microsoft Teams and CCaaS like Genesys. The Bring Your Own Carrier (BYOC) model allows enterprises to come to one carrier for all of their UC & CC telephony, improving integration flexibility, number management control, ROI, and troubleshooting. BYOC can be used with software-driven telecom solutions such as Duet® for Microsoft Teams and Genesys, which offer off-the-shelf options for IT leaders to modernize their existing systems. The blog also highlights the importance of disruption-free migrations using parallel SIP trunks and centralizing telephony management with software-driven porting. A real-life customer story demonstrates how Duet® can help organizations consolidate services from multiple carriers into one global provider, improving operational efficiency and cost savings.

Starting from July 16, 2022, the National Suicide Prevention Lifeline in the United States can be accessed by dialing "988". This is a significant step towards making mental health resources more accessible and memorable. The National Suicide Prevention Lifeline was established in 2005 to provide support services for individuals experiencing a mental health crisis, with over 20 million calls handled so far. The new 988 number will redirect to the existing Lifeline number (1-800-273-8255) and connect callers to the nearest crisis center based on their area code. All telecommunications carriers in the U.S. and its five major territories must implement 988 by July 16, 2022.

Navigating global communications regulations is a critical priority for UCaaS and CCaaS providers seeking to scale internationally, though it often overwhelms Electronic Communications Service providers due to the complexities involved. Regulatory compliance is essential for protecting against fraud and ensuring fair competition in the telecom market, particularly as digital consumers drive demand for new experiences and technologies like VoIP become more prevalent. The rapidly changing regulations impact every part of the global cloud communications supply chain, necessitating a proactive approach to compliance that can offer a competitive advantage by ensuring consistent, high-quality service across markets. VoIP providers play a crucial role in helping businesses navigate these regulations, and selecting the right provider involves evaluating their national operations, licenses, supply chain transparency, emergency service access, and compliance workflows. Engaging with VoIP providers and staying informed about regulatory changes can transform compliance challenges into opportunities for growth and efficiency.

Bandwidth has won the Resiliency Award at LogicMonitor's Fearless Innovator Awards 2022. The company needed more insights from network monitoring tools to assist customers in scaling, especially as users built mission-critical communications on their platform. They turned to LogicMonitor for network observability, which provides a window into complex systems and processes within tech stacks or applications. With the combined tenure of LogicMonitor's tooling and Bandwidth's ongoing investments in observability, they now spend nearly 50% more time developing new network insights with reduced interruptions and better control over system performance. They also monitor their network 24/7 for connectivity issues and quality problems. This award adds to Bandwidth's top marks for network uptime.

This article provides a step-by-step guide on how to use Python to connect and interact with a live Redis database. The requirements include Python 3, Redis 6.2.6, and Docker 20.10.7. The author explains the setup process for both Mac and Windows users. After setting up Redis using Docker, the user can install Python and the redis library to connect with Redis. The article demonstrates how to set a value in Redis, get that value from Redis again, and print it using Python. Finally, the author refactors the code for better readability and reusability.