December 2020 Summaries

This article presents 24 user onboarding tools that can be used to create an effective multi-channel onboarding tech stack. These tools are categorized into User Onboarding Experience Builders, Omni-Channel User Onboarding Tools, Video User Onboarding Tools, User Behavior Analytics Tools, Customer Success Tools, and User Feedback Tools. The article also provides pricing information for each tool and highlights the importance of creating a smooth user onboarding experience to increase product adoption and reduce churn rates. Additionally, it offers tips and inspiration for designing effective user onboarding flows.

Product development is a complex process that involves bringing an idea to life, assessing its opportunity, devising the product, checking its viability, shaping the product development plan, developing a minimum viable product (MVP), and iterating towards improvement. It requires collaboration from various teams such as product management, sales, marketing, operations, support, and HR. There are different approaches to product development, including design thinking, new product development process (NPD), and agile product development. The key is to be realistic, build a roadmap, believe in your product, and have the best product team possible.

The text lists 16 top product management blogs, including The Amplitude Blog, Product Talk, OpenView Partners, Department of Product, Mind the Product, Roman Pichler, Product Coalition, Product Manager HQ, The Product Guy, Product School, Remains of the Day, The Aha! Blog, Folding Burritos, Hunter Walk, and Product Management Meets Pop Culture. These blogs offer a wealth of information on product management best practices, strategies, tips, and insights from industry leaders. They cater to various levels of experience, from beginners to seasoned professionals, and cover diverse topics such as product analytics, user experience, product development, and more. The text also suggests that readers can bookmark this page for easy access to these blogs and spend 30 minutes each morning reading one or two articles to enhance their knowledge and skills in product management.

Customer-centricity is a business approach that focuses on putting customers at the center of all operations, from product updates to communications and KPIs. It involves understanding the user journey, collecting and analyzing feedback, building features users crave, onboarding users effectively, offering proactive support, being transparent and honest, and looking after employees. Measuring customer-centricity can be done through metrics such as customer retention, CSAT score, Net Promoter Score, and CES score. By prioritizing customer happiness, companies can increase customer satisfaction, loyalty, and profitability while reducing churn and the cost of acquiring new customers.