January 2017 Summaries

Applying agile methodology to recruiting can save time and energy. By treating recruiting like fundraising, momentum is maintained, focus is increased, and an effective hiring process is created. Key principles include focusing on hiring full-time, moving quickly in a burst, and building a funnel. To hire the ideal candidate in one month, follow these steps: fill the pipeline with leads from various channels, conduct brief screening calls to vet candidates, have candidates complete a short project to self-select into the process, evaluate candidates based on culture fit, willingness to learn, and career goals, and maintain quality throughout the recruiting sprint.

The text discusses the importance of effective help content in creating a positive user experience (UX). It emphasizes that valuable help should be relevant and actionable, catering to users at different stages of their customer lifecycle. Two categories of help are identified: push help, where users receive unsolicited advice; and pull help, where users actively seek information. The text provides examples of tools for offering both types of help, such as searchable documentation, explainer videos, demos/webinars, product tours, pop-up chats, lifecycle emails, and more. It concludes by highlighting the need to tailor push and pull help based on individual user behavior and attributes to empower users to succeed with a product.