March 2016 Summaries

Adding customers to Slack can significantly improve brand relationship and communication. This open dialogue allows customers to provide valuable feedback about their product's user experience, which in turn helps businesses learn what works best for their unique business model. Customers' direct feedback also drives important product changes by identifying pain points and prioritizing improvements. Additionally, having a Slack dedicated to customers can lead to the emergence of a community where members share knowledge and experiences, promoting continuous learning and improvement.

The open beta of Chameleon Version 2 was launched at LAUNCH 2016, where the product was pitched to a room full of journalists and peers. Technical difficulties were encountered during the presentation but were resolved quickly. The new version features an improved sidebar editor that is more intuitive for users. After the event, the team visited the demo floor and met with other startups. A special thank you goes out to PR professionals Brooke Van Natta and Caitlin Epstein from Twilio's PR team for their guidance and feedback.