Zendesk vs. Zoho Desk: Which is best? [2024]

Zendesk for Service and Zoho Desk are two popular customer service platforms that offer valuable features like ticketing, knowledge bases, community forums, live chat, automations, macros, collaboration features, cross-platform support, and reporting options. While both platforms have their strengths and weaknesses, Zendesk is better equipped to serve organizations with larger budgets that need advanced reporting, a help center, and integration features. On the other hand, Zoho Desk is positioned for organizations on a budget that are willing to overcome a learning curve to enjoy a solid customer service solution. The main difference between the two platforms lies in their quality vs. price, with Zendesk offering more robust features but at a higher cost. Ultimately, the choice between Zendesk and Zoho depends on your organization's specific needs and budget.