Why we have an AI Transformation Officer at Zapier

Zapier is embracing AI transformation by appointing a Chief People & AI Transformation Officer to lead the integration of AI into its operations, emphasizing a people-first approach that links technology with organizational culture. This role is designed to connect people, systems, and strategy, ensuring AI reshapes how teams think, collaborate, and create value. The company focuses on four pillars—leadership, culture, tools, and governance—to facilitate its transition into an AI-centric organization. Zapier encourages active participation from its leaders in AI adoption and has embedded AI fluency into its hiring and onboarding processes. The organization also hosts AI hackathons and promotes transparency to foster a learning culture. Governance practices are in place to ensure ethical use and compliance, supporting sustainable innovation. Zapier's platform is integral to this transformation, allowing teams across departments to build sophisticated AI-powered workflows. For organizations without a dedicated AI Transformation leader, Zapier offers an AI Transformation Webinar Series to share insights and strategies for scaling AI across different business functions.