What should you automate next?

As a senior technical support specialist at Zapier, automation expert shares insights on how to uncover and leverage automation opportunities in various aspects of work, emphasizing the importance of evaluating time spent, tracking inefficiencies, and revisiting past mistakes. The author encourages users to adopt a Janus-like approach, looking both forward and backward, to identify areas for improvement and suggests utilizing tools like Zapier to automate repetitive tasks and workflows, ultimately leading to increased efficiency and productivity.