What is Workato?

Workato is an enterprise-focused automation platform designed for IT departments and developers to integrate and automate workflows across complex systems, such as ERP platforms and legacy applications, with a strong emphasis on centralized control and governance. It utilizes "recipes" to connect apps and manage data flow, requiring a certain level of technical expertise to build and maintain. While it offers robust features for large enterprises, including AI tools for specific tasks, its narrower integration library and customized pricing model can be a barrier for smaller organizations or those seeking a more democratized approach to automation. In contrast, Zapier provides a more accessible option for non-technical users, with a broader integration library and transparent, usage-based pricing, allowing teams to quickly create automations without extensive IT involvement. Consequently, while Workato is suitable for large enterprises with significant IT resources, Zapier serves as a more flexible and user-friendly alternative for organizations wanting to empower individual teams to automate their workflows independently.