Meet the June 2026 Zappy Award monthly winners

The three Zappy Award winners for June have innovatively utilized AI to improve workflow efficiency by turning scattered company knowledge into shared context. Eric McNulty at Mercari developed a support orchestration system using Zapier to handle customer service tickets more effectively by integrating AI into deterministic workflows, significantly reducing agent time and improving customer satisfaction. Blair Mishleau at Patreon created 'Treon,' a Slack-based knowledge assistant that consolidates internal resources for easier access, enhancing information transparency and oversight. Amber Sharp at Tivly designed a system to streamline the client onboarding process, reducing manual workload and improving the transition between sales and account management. Their efforts highlight the evolving role of AI in making company operations more efficient and employee workflows more interconnected, setting the stage for broader organizational adaptability in the AI era.

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