Meet the 2026 Zappy Award winners: the builders who put AI to work
Blog post from Zapier
The 2026 Zappy Awards recognize ten individuals and teams for AI and automation projects measured by operational or business outcomes rather than deployment metrics such as licenses or pilots. Winners include Jobber’s Ethan Schwandt for scaling employee AI adoption, Hims & Hers’ Carlos Robledo for automating recruiting reporting, and Klaviyo’s Doug Hamilton for enabling a talent acquisition team to build 57 workflows. Other projects reduced invalid motorcycle-delivery evidence at Galgo, attributed $213,000 in phone revenue to paid search at Youtech, shortened sales follow-up at BioRender, automated tens of thousands of support-ticket resolutions at Mercari, improved field-survey and asset-data accuracy at Compucom, streamlined background-check monitoring at Figma, and automated creative project-management processes. Across the examples, the featured approaches combine AI for interpreting unstructured or nuanced information with deterministic systems for precise tasks, while emphasizing human review, governance, logging, testing, and workflows designed around practical problems faced by employees.
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