How We Onboard New Engineers at Zapier

Zapier's onboarding process for engineers is designed to make new hires feel welcome and integrated into the company culture while equipping them with the necessary tools and knowledge to succeed in their roles. The process begins well before the first day, with preparations such as provisioning accounts, ordering gear, and creating personalized onboarding documents to ensure a smooth start. On the first day, new engineers are introduced to Zapier's operations, values, and communication tools, with a strong emphasis on transparency and collaboration in a remote work environment. The initial week involves face-time with managers and scheduled meetings with various team members, enabling the new hire to gradually understand the company's systems through documentation and practical tasks. As onboarding progresses, engineers engage in more complex projects, participate in "Support School" to learn customer support skills, and eventually meet in person with team members to reinforce connections. Continuous improvements to the onboarding process are pursued, including streamlining dev environment setup and automating training modules, demonstrating Zapier's commitment to enhancing the experience for new employees.