How Vector Media automated onboarding, contracts, and support with Zapier on its IT team

Vector Media's Chief Technology Officer, Dan Dorato-Hankins, describes Zapier as an invaluable team member that significantly enhances the company's IT operations by automating core processes such as employee lifecycle management, helpdesk support, and sales operations. At Vector Media, Zapier facilitates the onboarding and offboarding of employees by interfacing with numerous systems to ensure accounts are provisioned or revoked efficiently, maintaining security and consistency. It streamlines IT support by automating ticket intake and enriching them with the necessary data, enabling faster resolution times. Zapier also improves sales operations by automatically syncing signed contracts into Salesforce, thereby accelerating deal cycles. When native integrations are unavailable, Dan utilizes Zapier's developer tools to create custom solutions, ensuring seamless connectivity across critical systems. This automation not only saves significant time but also allows the IT team to focus on strategic initiatives, positioning Zapier as an integral part of the company's technological infrastructure.