How Jocelyne Mendez-Guzman made follow-up faster
Blog post from Zapier
Jocelyne “Joce” Mendez-Guzman, previously recognized as Zapier’s 2025 Operations Automator of the Year for accelerating accounts receivable ticket processing, was named 2026 Sales AI Builder of the Year for a BioRender RevOps workflow that speeds call follow-up drafting by an estimated 85%. Triggered by Gong call webhooks, the automation uses JavaScript and AI by Zapier to structure transcripts, identify speakers, extract key account details, commitments, discussion points, and next steps, and route each call through role- and meeting-specific templates for business development, account executives, and customer success teams. Drafts are formatted for Gmail, recorded in Google Sheets, and delivered to representatives through Slack for review and sending. Following phased rollouts supported by training and enablement materials, the system has produced thousands of drafts since March, reducing typical drafting time from about 20 minutes to under three and freeing GTM teams to focus on customer research, tailored presentations, and relationship-building work.
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