How Calendly uses Zapier and AI to fight community spam

Calendly faced a challenge with AI-generated spam infiltrating its community discussions, as traditional spam filters struggled to differentiate between genuine and malicious posts. Jillian Bejtlich, responsible for managing Calendly's online community, sought a more effective solution to combat this issue. By integrating Winston AI with Zapier, Calendly developed an automated system that detects AI-generated content and unusual writing patterns, thereby reducing the spam levels in the community by about 70%. This system allows moderators to focus only on flagged posts, significantly decreasing their workload and minimizing the risk of accidentally removing legitimate posts. This innovative approach has not only improved the community's environment but also demonstrated a successful application of using AI to counter AI-generated challenges.