How Bergen Logistics saves time with AI automation

Bergen Logistics, a prominent third-party logistics provider, faced challenges in onboarding new clients due to the manual extraction and entry of pricing data from contracts into their warehouse management system (WMS), a process that was both time-consuming and prone to errors. With the company's rapid growth, YP Wang, Head of Data Science at Bergen, sought to streamline this process using automation tools such as Zapier and AI. By mapping out the workflow with Zapier Canvas and implementing automated data extraction and validation, Bergen was able to convert PDF contracts into structured data swiftly and accurately, significantly improving billing accuracy and reducing the likelihood of costly errors. This automation not only saved time and effort but also allowed the company to scale its operations without additional headcount. Additionally, Bergen is exploring further automation opportunities, including AI agents and chatbots, to enhance analytics and internal data accessibility, thereby setting a new standard for efficiency in the logistics industry.