How Alma turned a messy HR inbox into a streamlined help desk with 180+ Zapier automations

As Alma, a mental health startup, expanded to over 500 employees, the company faced challenges with its support system, leading Elyssa Lakin to develop an automated help desk to streamline internal processes. Initially, staff relied on informal communication methods like Slack and emails, resulting in inefficiencies and a lack of visibility. Elyssa chose Asana for the front-end platform and utilized Zapier for over 180 backend automations to create a scalable and efficient system. This transformation enabled a 45% reduction in tickets through self-service, saving the company an estimated $50,000 by avoiding third-party software costs, and achieving high employee satisfaction scores. The new system not only improved response times and workload management but also facilitated better training, trend identification, and compliance. As Alma continues to grow, Elyssa plans to further integrate automation and AI tools to enhance the help desk's capabilities.