From a garage and a pickup truck to $3.8 million

Veteran-owned 3R Plumbing & Mechanical, founded by Ross Hunt in Massachusetts in 2022, has grown from a one-truck, $300,000 business into a 15-employee company projected to reach $3.8 million in annual revenue, with a goal of surpassing $5 million. Hunt, a former Army servicemember and master plumber, applies mission-oriented principles of reliability, honesty, and completion to the company’s operations. After initially using Zapier’s Classic Zaps for tasks such as lead management and hiring paperwork, 3R adopted Next-Gen Zaps in 2026, using Claude through Zapier MCP to create and deploy workflows while retaining ServiceTitan as its central system of record. The company now operates 36 Next-Gen Zaps across about 30 connected applications, running roughly 1,400 times weekly to automate lead follow-up, role-specific operational portals, reporting, marketing attribution, purchasing, customer communications, data monitoring, and community initiatives. These automations are designed to prevent missed opportunities, connect ad spending to completed-job revenue, reduce administrative work for technicians and office staff, and support further growth without expanding administrative headcount at the same pace.

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