Managers: Never just text your reports the word "hi"

When communicating with remote team members, using informal greetings like "hi," "hello," or "hey" without context can lead to misinterpretation and anxiety, as it implies a serious issue. This phenomenon was studied through an advanced computer simulation, which found that such messages are perceived as ominous and may trigger worst-case scenarios. To avoid this, managers should make small talk while working remotely, learn how to initiate conversations effectively, and be clear about the purpose of their message. It's also essential to consider the context of serious conversations and have them face-to-face, rather than via text or video call, to ensure a more positive outcome for all parties involved.

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